Enable partners to sync and use Adobe flexible discounts in the Marketplace

The Adobe flexible discount feature allows partners to apply Adobe-provided discounts to eligible products in the Marketplace. These discounts help improve customer acquisition and retention by offering adjusted pricing for specific market segments and countries.

Partners can:

• Discover available Adobe flexible discounts
• Sync them into the Marketplace
• Apply them automatically during customer purchases

Prerequisites

• Set up Adobe integration, if not done already. Refer to Configure and sell Adobe products for more details.

  📝 Note: Double-check all prerequisites and marketplace settings as specified in this section, even if previously configured.

• This feature is not available by default, contact your AppDirect technical representative for activation.

To sync and use Adobe flexible discounts in the Marketplace

Step 1: Sync Adobe Flexible Discounts to the Marketplace

1. Go to Manage > Marketplace > Products > PRICE MANAGEMENT | Discounts.
   The Discounts List page opens.

2. Click Sync External Discounts.
   A new page opens displaying a table of discounts available from supported external integrations.

3. (Optional) Review and update discount details:
   a. Click a discount row to view its details.
   b. Override editable fields such as: Discount value and Description.
   c. Click Save to apply your changes.

   

   

4. Select discounts to import:
   a. Review the list of available discounts.
   b. Select one or more discounts by checking the checkbox next to each discount.

   

5. Click Import Selected Codes.
   A confirmation message appears and the import process starts automatically. After completion, the imported discounts will appear in the Discounts List page.

   📝 Note: Currently, Adobe is the only supported external integration. All listed discounts are sourced from Adobe.

Step 2: Purchase Adobe products with an eligible discount

When a customer places an order for an eligible product, Adobe applies the corresponding flexible discount during order processing.

Troubleshooting

• Issue: No discounts appear on the external discounts page.
  Solution:

  • Verify that the Adobe integration connection is active
  • Confirm that active flexible discounts exist in Adobe for the connected account

• Issue: Import fails with the message “Failed to import selected discount(s)”.
  Solution:

  • Check whether the discount already exists in the Marketplace
  • Use search or filters on the Discounts page to look for the discount code