Update subscription quantity and schedule new products at renewal

❗ Important: This feature is currently in the Preview status.

Due to platform limitations, there is no universal method to update renewal quantities or schedule new Adobe product orders at renewal. However, based on your specific use case, the following steps can be followed to achieve the desired outcomes.

⛔ Caution: This utility is highly sensitive. You must follow the playbook for detailed instructions and perform User Acceptance Testing (UAT) before proceeding with adoption. All steps outlined in the playbook must be followed precisely. Failure to do so may result in discrepancies between systems. AppDirect is not responsible for any issues that arise from using this utility outside the specified guidelines. You are strongly advised to proceed with caution.

Prerequisites

Before using this utility, you must ensure that the following prerequisites are met:

• Set up Adobe integration, if not done already. Refer to Configure and sell Adobe products for more details.

  📝 Note: Double-check all prerequisites and marketplace settings as specified in this section, even if previously configured.

• Contact your AppDirect technical representative to enable the required functionalities.

• No changes can be made through the UI within the final 3 days before the account’s anniversary date, per Adobe policy.

  ⛔ Caution: The Adobe 3YC Committer is a temporary product used to simulate 3YC API calls. Do not modify it from this UI. It will be discontinued with the launch of the new 3YC management experience later this year.

Increase the renewal quantity of an Adobe product

1. Navigate to Manage > Marketplace > Dashboard > HOME | Companies. The Companies list page opens.

2. Click the {name} of the company you want to increase the renewal quantity. The Company details page opens.

3. Click the Vendor Information tab and select Adobe from the Vendor drop-down list.

4. In the Update or schedule new products at renewal > Update Adobe renewal quantity section, click List Adobe Products.
   A list of current and scheduled Adobe products is displayed.

5. Select the desired product to increase the quantity.

6. In the Licenses required field, enter the total required renewal quantity.
   For example, if the company currently has 25 units and wants 40 at renewal, enter 40. Repeat this for other products, if and as required.

7. Click Update Renewal Quantity.
   If the updated changes are not visible, select Refresh from the overflow menu or navigate away from the page and then return to it.
   After renewal, the quantity update(s) will be reflected on the platform, and the new invoice(s) will be generated for the update(s).

   ⚠️ Warning: The product subscription(s) must not be changed on the platform after updating the renewal quantity from this UI as it may cause discrepancies.

Schedule a new Adobe product at renewal

1. In the Update or schedule new products at renewal > Add new Adobe products at renewal section, click Add New Products.

2. In the Search for an Adobe product field, search the Adobe product you want to schedule the order for at renewal.

3. In the Licenses required field, enter the required quantity.

4. Click Schedule New Product.
   If the updated changes are not visible, select Refresh from the overflow menu or navigate away from the page and then return to it.

   📝 Note:
   - The search results will include only products visible on the marketplace and not already subscribed to in the current term.
   - Some exceptionally configured Adobe products with editions, will display an Edition dropdown; select the appropriate edition for scheduling.

   After renewal, the quantity update(s) will be reflected on the platform, and the new invoice(s) will be generated for the update(s).

   ⚠️ Warning: Do not place an order for the same product in the current term to avoid discrepancies.

3YC-Only: Manage renewal quantity of an Adobe product with 3YC Commitment

📝 Note: To maintain compliance with the 3YC commitment, ensure that all increases and new orders are scheduled before any decreases.

1. To increase the renewal quantity of an Adobe product, follow Increase the renewal quantity of an Adobe product.
2. To schedule a new Adobe product at renewal, follow Schedule a new Adobe product at renewal.
3. To decrease the renewal quantity (for 3YC customers only), follow the below steps:

   1. In the Update or schedule new products at renewal > Update Adobe renewal quantity section, click List Adobe Products.
      A list of current and scheduled Adobe products is displayed.

   2. Select the desired product to decrease the quantity.

   3. In the Licenses required field, enter the total required renewal quantity.
      For example, if the company currently has 25 units and wants 15 at renewal, enter 15. Repeat this for other products, if and as required.

   4. Select the consent checkbox confirming the reduction does not breach the 3YC commitment.

   5. Click Update Renewal Quantity.
      If the updated changes are not visible, select Refresh from the overflow menu or navigate away from the page and then return to it.
      After renewal, the quantity update(s) will be reflected on the platform, and the new invoice(s) will be generated for the update(s).

      ⚠️ Warning: The product subscription(s) must not be changed on the platform after updating the renewal quantity from this UI as it may cause discrepancies.

Unsupported use cases

The following scenarios are not supported due to Adobe platform limitations:

Use case	Reason
Scheduling a seat increase for multiple existing products	Only one API call per product is allowed, preventing bulk updates in a single request.
Combining increase & decrease for one product in a single transaction	Requires separate API calls.
Combining increase & decrease for multiple existing products in a single cart	Each product must be processed individually.
Scheduling both new purchases and cancellations in one renewal	Only one action per product is permitted, and purchase or cancellation actions must be processed separately.
Immediate quantity changes for multiple products	Separate API calls needed for each change.

Frequently Asked Questions (FAQs)

Have more questions? This section provides answers to some of the commonly asked questions.

Can I schedule a cancellation for a current term subscription using these sections?
No. These UIs support only scheduled quantity increases and new product orders. To schedule cancellations, use the core platform cancellation process.

Can I schedule a downgrade for a current term subscription?
No. Use the core downgrade process for this. However, for 3YC customers, a reduction can be made from this UI if you confirm that it does not breach the 3YC commitment. Refer to 3YC-Only: Manage renewal quantity of an Adobe product with 3YC Commitment for details.

Can I update the quantity of a scheduled new product?
Yes. Navigate to Update Adobe Renewal Quantity to update the quantity of an already scheduled product. As this order has not been activated on the platform yet (it will be activated on renewal), you are allowed to reduce the renewal quantity as well as update it to zero to cancel the scheduled product order at renewal.
For 3YC customers, ensure the reduction does not violate the commitment quantity. Refer to 3YC-Only: Manage renewal quantity of an Adobe product with 3YC Commitment for details.

Why is it not possible to select certain products when updating Adobe renewal quantities?

This may occur if:

• The product has auto-renewal disabled.
• The product has a scheduled cancellation.
• The product is non-renewable.

To resolve:

• Cancel any scheduled cancellation through the platform.
• Ensure auto-renewal is enabled.
• Contact Support if the issue persists.

Why am I receiving an error when updating quantities, even though the total meets or exceeds the 3YC commitment?

Cause:

Adobe only allows scheduling of products within the 30 to 3 days window prior to the anniversary date. Although the user interface (UI) permits you to submit scheduling requests at any time, the actual scheduling is only processed when the request falls within this specific window.

To resolve:

• Check that the product listed under the Scheduled Products section falls within the 30 to 3 day period before the anniversary date.
• If the product is outside this window, the system will not process the scheduling request, resulting in an error.
• If the issue persists even when the product is within the allowed window, contact Adobe Support for further assistance.