Enable Marketplace Managers to schedule downgrades for Adobe subscriptions

By default, Adobe product profiles are configured such that:

• End User Downgrade: Scheduled as a delayed downgrade.

• Marketplace Manager Downgrade: Processed as an immediate downgrade.

This section provides instructions to modify the default setup, enabling Marketplace Managers to perform delayed downgrades for Adobe subscriptions.

Steps to configure delayed downgrades for Marketplace Managers

To allow Marketplace Managers to schedule delayed downgrades, follow these steps:

1. Update product profile settings

   1. Navigate to Manage > Marketplace > Products.

   2. Search for the specific Adobe product you want to configure.

   3. Select Edit under the product settings.

   4. Go to Edition > Contract Terms.

   5. Locate the setting Enable marketplace managers to set roles for bypassing contract restrictions and disable it.

2. Publish the updated product profile

   After making the changes, ensure you publish the updated product profile to apply the new configuration.

Important Notes

• After disabling this setting, Marketplace Managers will no longer be able to immediately reduce seats directly from the marketplace.

• If immediate seat reduction is required, refer to the appropriate process document for immediate unit downgrades on Adobe subscriptions. If you require further assistance, contact your AppDirect technical representative.