Enable partners to use Adobe 3YC program
3-Year Commit (3YC) is an Adobe loyalty and discount program that allows customers to get a greater discount level and a price lock for three terms (the current term and two additional terms). The customer commits to a minimum quantity that they must purchase and maintain throughout the 3-year commitment period.
It is a discount program and does not have different products but rather has added pricebook levels for the existing eligible products.
Limitations
General
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Customers with a VIP 3YC acceptance date before March 28, 2023, and in the last year of their 3YC period are allowed to migrate into the platform by Adobe.
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Customers with a VIP 3YC acceptance date from March 28, 2023, to the present are allowed to migrate into the platform by Adobe.
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Customers with a VIP 3YC acceptance date before March 28, 2023, and are in the first or the second year of their 3YC period are not allowed to be migrated into the platform by Adobe.
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Customers in levels 17-23 are not allowed to be migrated into the platform by Adobe.
📝 Note: The responsibility of filtering these customers lies with partners.
Pricebook
- Company or segment overrides: If a company or segment is linked to a product in any pricebook version with a 3YC date, that version takes precedence, even if the company or segment is removed in later versions.
- Only flat price pricebooks are supported.
- Version priority: Priority cannot be set at the version level.
- Current pricebook for today's 3YC date: If the 3YC date matches the current date, the price will always be fetched from the current active pricebook, regardless of any versions created on the same day.
- Update existing pricebooks: Creating new pricebooks every month is not allowed. We recommend keeping the existing pricebooks updated.
- Added products and versions: If a product is added to the pricebook after a version is created, that version will not be utilized for price retrieval for that product. Ensure that all the products are added to the pricebook before creating historical versions of it.
Prerequisites
Before enabling 3YC, partners must ensure that their marketplace has the following functionalities enabled. Follow these steps sequentially.
- Set up Adobe integration, if not done already. Refer to Configure and sell Adobe products for more details.
- Contact your AppDirect technical representative to enable the required functionalities.
- Enable volume discounting, if not done already. Contact your AppDirect technical representative for assistance.
- Set up pricebooks for all applicable levels and products.
Note: If pricebooks for 3YC levels have already been set up before activating the required features, get in touch with the pricing team to create the base pricebook versions before proceeding. - The historical versions (dates in the past) of all pricebooks must be created to migrate existing 3YC customers into the platform.
- Activate the additional information page.
Caution: Do not migrate any 3YC customers before completing the above prerequisites.
Update the product profiles of all existing Adobe products
Contact your AppDirect technical representative to learn more about the updates.
If you do not have Adobe products and are starting new, contact your AppDirect technical representative for catalog syndication.
Onboard a new product – Adobe 3YC Committer
Contact your AppDirect technical representative for catalog syndication. The product has nine different editions. Here’s how they should be used:
New Commitment - Licenses Only | Only for the first-time commitment request for a user opting for products with the product type as a license. For quantity increases/upgrades, use the upgrade commitment editions. |
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New Commitment - Consumables Only | Only for the first-time commitment request for a user opting for products with the product type as consumable. For quantity increases/upgrades, use the upgrade commitment editions. |
New Commitment - Licenses and Consumables | Only for the first-time commitment request for a user opting for products with the product type as both license and consumables. For quantity increases/upgrades, use the upgrade commitment editions. |
Upgrade Commitment - Licenses Only | Only for upgrading the commitment request for a user opting for products with the product type as a license. |
Upgrade Commitment - Consumables Only | Only for upgrading the commitment request for a user opting for products with the product type as consumable. |
Upgrade Commitment - Licenses and Consumables | Only for upgrading the commitment request for a user opting for products with the product type as both license and consumables. |
Extend Commitment - Licenses Only | Only for extending the commitment term to a new term for a user opting for products with the product type as a license. This edition should be chosen only if the remaining 3YC duration is 30 days or less. |
Extend Commitment - Consumables Only | Only for extending the commitment term to a new term for a user opting for products with the product type as a consumable. This edition should be chosen only if the remaining 3YC duration is 30 days or less. |
Extend Commitment - Licenses and Consumables | Only for extending the commitment term to a new term for a user opting for products with the product type as both license and consumables. This edition should be chosen only if the remaining 3YC duration is 30 days or less. |
Special use cases
This section describes the steps you must follow in different use case scenarios.
Partners already has 3YC customers on the platform before activating the feature
Contact your AppDirect technical representative to learn more about enabling the program for existing 3YC customers.
Adobe launches a new product
If a new product is launched, the partner must add the new product to all applicable pricebooks.
Existing Adobe product is newly supported by AppDirect
If AppDirect launches a new product that Adobe already supports, the partner must add the new product to all applicable pricebooks, current and historic.
Price change by Adobe
In case of a price change, the partner must update prices in all eligible pricebooks for all eligible products on the day from which the price change is applicable.
As a Marketplace Manager, you must update existing active pricebooks and schedule price changes for them.
To schedule pricebook changes
- Identify all active pricebooks for which product price is scheduled to change.
- Schedule the price changes through the pricebook UI.
- Edit the pricebook to include the updated price and set the Schedule Date from which the price needs to be effective.
The updated price will be effective from the date it is scheduled. You can create a single schedule for each day. If a partner wants to update an existing schedule, they must delete it first and then create a new schedule for the required date. All purchases from that date will pick the updated prices.
Simplified user journey
This section describes the end-to-end steps you must follow at different stages of 3YC enablement.
New customers wanting to start their Adobe journey with 3YC
To start Adobe journey with 3YC program, follow the below steps:
- As a partner or end-user, you must first purchase the zero-cost product Adobe 3YC Committer based on the end business customer's requirement with the quantity they want to commit.
- After selecting the desired edition and completing the order, the order will remain in Pending status until you accept the 3YC terms.
- Accept the 3YC terms on the Adobe portal. For more information, refer to Accepting 3-year commit.
- The end customer must ensure that the number of licensed Adobe products is greater than or equal to the committed quantity for licenses AND/OR the number of transaction-type Adobe products is greater than or equal to the committed quantity for consumables, per the user's active commitment. If this condition is not met, partners or end-users must purchase additional licenses or consumables within seven days of acceptance. Failure to adhere to this timeline will result in the expiration of the 3-Year Commitment (3YC) request, necessitating the submission of a new request.
📝 Note:
Going forward, customers will get a price lock and the designated discount level for all eligible Adobe products. 5. The 3YC Committer product tile will be visible throughout the 3YC contract. After the 3YC end date, the product tile will be removed from the user's Manage Apps section.
📝 Note: After the 3YC terms are accepted and the quantity of existing subscriptions does not meet the committed quantity for either licenses, consumables, or both, it is advisable to fulfill the commitment in a single order to maximize benefits.
Existing customers with Adobe products in the marketplace but no 3YC
3YC is only available for customers having the second-level quantity of Adobe products, that is, >9 for licenses and >999 for consumables (These are the current rules, and Adobe can modify them in the future).
If a customer has the required quantity, they can directly opt-in for 3YC.
For existing customers with Adobe products, follow the below steps to enable 3YC:
- As a partner or end-user, you must first purchase the zero-cost product Adobe 3YC Committer based on the end business customer's requirement with the quantity they want to commit.
- Accept the 3YC terms on the Adobe portal. For more information, refer to Accepting 3-year commit.