Unlink Adobe accounts through the Marketplace GraphQL explorer

You can unlink Adobe accounts from a company using the GraphQL Explorer in the Marketplace. This automated method replaces the manual DBCM process, offering a more efficient alternative.

Who can perform this action?

• Marketplace Managers (MMs)
• Resellers
• Sales Support Representatives (SSRs)

Prerequisites

Before you begin, ensure that the following prerequisites are met:

• Ensure that you have access to the Marketplace GraphQL Explorer.
• Confirm your role supports this action (MM, Reseller, or SSR).

To unlink an Adobe account

1. Open the GraphQL explorer.

   1. Navigate to Manage > Marketplace > Settings > INTEGRATION | GraphQL Explorer.
   2. Click Launch Explorer.
      The GraphQL API Explorer opens in a separate tab.

2. Retrieve linked Adobe accounts.
   Run the following query to view all active Adobe accounts linked to the target company:

   query linkedAdobeCustomerAccounts ($companyUuId: ID!) {
       linkedAdobeCustomerAccounts(companyUuId: $companyUuId){
           linkedAdobeAccounts{
           id
           status
           createdOn
           modifiedOn
           uuid
           tenant
           adobeCustomerAccountId
           }
       }
   }

   Variable

   {
       "companyUuId": "409e5f2a-e142-435c-ab37-bf607bbb3a72"
   }

   Result: The system returns all active Adobe customer accounts linked to the specified company, including their UUIDs.

3. Unlink the desired Adobe account.

   1. From the query result, identify the Adobe customer account you want to unlink (note the uuid).

   2. Execute the following mutation, replacing CUSTOMER_ACCOUNT_UUID with the actual UUID:

      mutation unlinkAdobeCustomerAccount ($customerAccountUuid: ID!) {
          unlinkAdobeCustomerAccount(customerAccountUuid: $customerAccountUuid){
              id
              status
              uuid
              tenant
              adobeCustomerAccountId
          }
      }

      Variable

      {
          "customerAccountUuid": "5821d35b-7dac-11f0-b200-b62834965edb"
      }

      Result: You will see a response indicating success: true if the unlinking action was completed successfully.

4. Confirm the unlinking (optional but recommended).
   Re-run the linkedAdobeCustomerAccounts query to verify that the account has been removed from the list.

Troubleshooting

• If you encounter error messages or unsuccessful mutations, double-check the UUIDs and your access permissions.
• For persistent issues, escalate to your internal Support team or Adobe Partner contact.

Frequently Asked Questions (FAQs)

Have more questions about the unlinking process? This section provides answers to some of the commonly asked questions related to the unlinking process.

• Does unlinking also remove Adobe subscription data from the Marketplace?
  No. This process only removes the Adobe account integration. To remove subscription data, you must perform a soft cancellation separately.

• Can I reverse an unlink action?
  Not directly. To reverse the unlinking, you need to re-link the Adobe account using the standard migration process.