Adobe sync UI to manage subscription discrepancies

The Adobe sync user interface (UI) allows Marketplace Managers to manage subscription discrepancies with Adobe and synchronize data to the Marketplace.

When sync and import capabilities are enabled for your marketplace, you can investigate discrepancies, sync subscription attributes, import individual missing subscriptions, and create missing customer accounts with their associated subscriptions. Contact your AppDirect technical representative to enable these advanced capabilities.

📝 Note: If advanced sync and import capabilities are not yet enabled for your marketplace, the Adobe Sync UI may be available in a view-only experience. In that case, subscription data can be reviewed, but synchronization and import actions are not available. If you notice discrepancies that require correction, contact your AppDirect technical representative for assistance.

Supported attributes for sync

The following attributes from Adobe will be synced immediately into the marketplace when one or more subscriptions are selected for synchronization:

• Status

• Discount Level

• Quantity

• Price

  📝 Note: Adobe’s APIs provide pricing information only for the current month and the next month. Historical pricing is unavailable. The Estimated price shown in the UI is an approximation based on the most recent quantity and the Pricebook settings configured in the AppDirect-powered marketplace.

• Auto-renew

• Contract End Date

Prerequisites

Before using this utility, you must ensure that the following prerequisites are met:

• Set up Adobe integration, if not done already. Refer to Configure and sell Adobe products for more details.

  📝 Note: Double-check all prerequisites and marketplace settings as specified in this section, even if previously configured.

• Contact your AppDirect technical representative to enable the required functionalities, including sync and import capabilities.

View the Adobe sync UI

To view the Adobe sync UI as a Marketplace Manager:

1. Navigate to Manage > Marketplace > Admin Tasks > Adobe. A paginated list of subscriptions that require attention is displayed.

   📝 Note: By clicking on a specific subscription, you can view the details of that subscription, including values and discrepancies.

The Adobe sync UI includes the following tabs:

• Subscriptions with Discrepancies: Default sorted by Created Date. Use column sort controls on Created and Contract to reorder the list. Apply filters for discrepancy type, Adobe Customer ID, or customer name to narrow results.
• Synced Subscriptions: Default sorted by Sync Date. Use the Sync Date column sort control to reorder the list.
• Missing Customers: Lists customer accounts that exist in Adobe but are not onboarded to the marketplace, along with their associated subscriptions.

Understand the subscriptions requiring attention

• Click on any subscription record in the Subscriptions with Discrepancies tab.
• Any value that differs between the Adobe system and the Marketplace for that subscription is highlighted in red.
• Use the Discrepancy type filter and select Missing in marketplace to list subscriptions that exist in Adobe but are absent from the marketplace.

Underlying feature behavior

• Marketplace modifications only:
  Changes are made only to the marketplace subscription. No modifications are made in the Adobe system.
• Sync from Adobe:
  The UI is designed to sync data from Adobe to the marketplace—not the other way around.
• No invoices or notifications:
  
  • No invoices are generated as part of the sync process.
  • No webhooks, notifications, or events are triggered during the sync.
• Scheduled changes:
  If any changes are applied to an existing contract, any scheduled changes on the marketplace are cancelled.
• Discrepancy report retention:
  Discrepancy report data is retained for 15 days.

Import a missing subscription

Marketplace Managers can import an individual Adobe subscription that exists in the Adobe Partner Console but is missing on the marketplace. The platform matches the subscription to an existing company using the Adobe Customer ID or VIP Membership ID, validates that no duplicate subscription exists, and creates the subscription with correct pricing based on historic price definitions.

❗ Important: Single-subscription import replaces bulk migration file workflows when only one subscription is missing from the marketplace.

To import a missing subscription

1. Go to Manage > Marketplace > Admin Tasks > Adobe and open the Subscriptions with Discrepancies tab.
2. Use column sort controls on Created, Contract, or Sync Date as applicable, and apply filters for discrepancy type, Adobe Customer ID, or customer name to narrow the list.
3. Select Missing in marketplace from the Discrepancy type filter.
4. Select the subscription to import.
5. Review the matched company. If a duplicate subscription already exists on the marketplace, the platform warns and blocks the import.
6. Confirm the import to create the subscription on the marketplace with the correct pricing.

For single or multiple subscriptions tied to an existing marketplace company, you can select the subscription owner during the sync operation. Both individual and bulk sync operations are supported.

Import missing customers and subscriptions

The Missing Customers tab lists customer accounts (and their associated subscriptions) that exist in Adobe but have no corresponding company on the marketplace. Marketplace Managers can create those customers and import selected subscriptions in one workflow.

The tab displays a badge with the count of missing customers and their total subscriptions, and shows estimated total contract value across all missing customers.

To import a missing customer and subscriptions

1. Go to Manage > Marketplace > Admin Tasks > Adobe and open the Missing Customers tab.
2. Use filters and search options to find a specific customer.
3. Select a customer to import.
4. Review associated subscriptions. Select which subscriptions to create, choose edition mapping, and optionally provide a discount code.
5. Confirm the import to create the customer and selected subscriptions on the marketplace.

Frequently Asked Questions (FAQs)

What is the difference between missing subscriptions and missing customer accounts?

• Missing subscriptions are subscriptions that exist on Adobe but are missing on the marketplace for customers that already exist on the marketplace. Use the Discrepancy type filter and select Missing in marketplace on the Subscriptions with Discrepancies tab.
• Missing customer accounts are entire customer accounts (and their associated subscriptions) that exist on Adobe but have no corresponding company on the marketplace. Use the Missing Customers tab.

Can I sync multiple subscriptions at once?

Yes. You can select multiple subscriptions and perform a bulk sync operation from the Subscriptions with Discrepancies tab.

How long is discrepancy report data retained?

Discrepancy report data is retained for 15 days to support investigation and audit needs.

When should I use single-subscription import instead of a bulk migration file?

Use single-subscription import when only one subscription is missing from the marketplace. Single-subscription import replaces bulk migration file workflows for that scenario.