Configure and sell Adobe products

On a marketplace, you can sell Adobe products as a direct Adobe reseller. To sell Adobe products as described in this section, you must be a platform owner with a marketplace.

Prerequisites

• Get the Distributor, API client details, and Adobe Reseller ID from the Adobe distributor or reseller.

• Complete the following marketplace settings:

  • Add ADOBE_RESELLER_ID custom attribute in your marketplace if not already present. For more details, refer to Create the Reseller ID custom attribute.

  📝 Note: Setting up custom attributes is a one-time activity. After you set it up, the purchaser will be prompted to enter the Adobe Reseller ID for the first purchase on the marketplace. Alternatively, the partners can request their AppDirect Technical Representative to configure it through backend APIs so that the purchaser does not need to enter the ID for the first purchase.

  • Select the ‘Enable edition level subscription restrictions’ checkbox if not already done. For more details, refer to Configure subscriptions. This setting helps in enabling the product level restrictions which further helps in blocking the edition switch flows.

  ⛔ Caution: This is a channel-level setting and will impact other products available in the marketplace.

  • Select the ‘Allow Developers to configure contract restrictions per price’ and ‘Enable advanced options for subscription changes with contracts’ checkboxes. For more details, refer to Configure contracts.

  • Contact your AppDirect technical representative to request the Enable scheduled cancellation setting (with the termination fee as 100%). This high-risk setting is disabled by default because it changes cancellation behavior on the marketplace.

  • Clear the Assign and Unassign checkbox before publishing the application as user assignment is not allowed.

    

• For any changes to Adobe's price structure or tiers, coordinate with your AppDirect Technical Representative to ensure that platform updates, such as pricebook adjustments, are accurately implemented.

Complete the following steps:

• Contact your AppDirect technical representative to request the syndication of products.
• Configure a connector for Adobe.
• Set up price books for Adobe VIP.
• Create product profiles. Contact your AppDirect technical representative for new product inclusion in your catalog.

Limitations

The Adobe connector configuration has the following limitations:

• Reseller account management through Adobe API is not supported.
• Customers are only allowed to decrease the units when the reduction in units matches the recent order quantity for the subscription (recent orders = orders within the past 14 days).
  If there are two recent orders that match the reduction in quantity, the most recent one will be returned.
• Subscription units decrease after the grace period can happen at the end of the contract only.
• Adobe distributors only sell in one currency. If a reseller wants to sell in more than one currency they have multiple distributor IDs from Adobe.

Frequently Asked Questions (FAQs)

Have more questions about configuring and selling Adobe products? This section provides answers to some of the commonly asked questions related to configuring and selling Adone products.

Can a customer sign up with multiple resellers?

Yes, but a different customer account needs to be created at Adobe's end. They also need to share different company admin contact details.

Can a VIPMP customer account be created from Adobe’s console?

Adobe's admin console does not allow VIPMP account creation; it is only done through the marketplace (through the APIs).

Why don’t I see a free cancellation option for my Adobe purchase within the 14-day grace period?

Even if Adobe allows a 14-day cancellation window, the license should not be used by the end customer to get a refund within the cancellation period. If the customer has used the license then they are not eligible for the refund. It is not possible to know through APIs whether the customer has used the license. Hence, the partner sales agent needs to check with Adobe before making a decision. The Marketplace Manager can then cancel the order. Contact your AppDirect Technical Representative for assistance.

How do I cancel a specific Adobe order during the 14-day grace period for subsequent purchases?

Adobe allows a 14-day cancellation grace period for subsequent purchases. Since this is considered a downgrade on our platform, it is important to follow the proper steps to cancel a specific order.

First, it is the partner's responsibility to confirm with Adobe if the cancellation scenario is valid. Once confirmed, contact your AppDirect Technical Representative for assistance.

How do I change my Adobe licenses from X to Y if I purchased the wrong quantity?

If you mistakenly purchased X Adobe licenses instead of Y, Adobe allows only complete order returns. To correct this, you must return all X licenses and then place a new order for Y licenses. This is only possible if you are within the 14-day return window.

If the return window has passed, you can only schedule a downgrade to take effect at the end of the contract. If this isn't your initial purchase, contact your AppDirect Technical Representative to process the cancellation of the current order, then place a new order with the correct number of licenses.

Can a customer renew their Adobe subscription up to 15 days past the renewal date if auto-renewal was turned off?

Refer to Enable partners to create late renewal orders for more information.

Are 'Transactions' valid for 30 days after the anniversary date?

Adobe has deprecated the support for this feature through the automated API workflow, as it was previously managed manually. Subscriptions will conclude on their specified end date and cannot be extended. All subscriptions will automatically renew by default on their anniversary date.

Do part numbers (stored as Edition codes) change with every price change by Adobe?

For VIPMP, part numbers do not change with price changes. The partner should have access to the VIPMP price lists. If they do not, they can reach out to their Adobe point of contact (CAM) for assistance.

How can I migrate from the existing Service Account (JWT) to the new OAuth Server to Server Authentication?

Contact your AppDirect Technical Representative for assistance.

How do I identify the primary admin for a customer company?

According to Adobe, there is no concept of a primary admin in VIPMP. All admins have the same privileges, so there is no distinction between a primary admin and other admins within the system.

How do I revert a scheduled cancellation?

To revert a scheduled cancellation:

• As a Marketplace Manager (MM) user, you can use the "Withdraw Cancellation" option.
• As an end user, you can use the "Re-enable Auto Renew" option on the manage app page.

What does the error "You cannot proceed with your purchase as the associated reseller account is different. Contact Support" mean, and how can it be resolved?

This error occurs when a purchase is attempted using a reseller account that differs from the one initially linked to the customer's Adobe account. Each customer can only be associated with one Adobe reseller.

When a customer makes their first Adobe purchase, they are automatically linked to a reseller account, either:

• A Tier-I (distributor) reseller ID for self-serve purchases.
• A Tier-II (reseller) reseller ID for BOBO purchases.

For all subsequent purchases, the system uses this initial reseller account. If a different reseller account is used, the system blocks the purchase and displays this error.

To resolve this, you must perform Transfer customer from one reseller to another.

Unsupported scenarios that may trigger this error:

• The first purchase is made with a Tier-I reseller ID (self-serve), followed by a purchase through BOBO with a different reseller ID.
• The first purchase is made with one BOBO reseller company ID, followed by a purchase with a different BOBO reseller company ID (where both reseller companies have different reseller IDs).

I get an "Internal Error" when I open the Update Subscription tab. What can be the reason?

This error typically occurs when the subscription in the Adobe Console has been deleted or cancelled but remains active in the marketplace. It can happen if partners are making changes to the subscription directly in the Adobe Console.

To resolve this, contact your partner or support team to ensure that the subscriptions in both the Adobe Console and the marketplace are synchronized and match correctly.