Failed Integration Events report

This report lists integration failure events for products that are integrated with the platform. These events may occur when the marketplace generates integration events for the product—for example, a request to create a new subscription—but the product host is unable to process the event, and returns an error.

note

This report is available to Marketplace Managers. This feature must be enabled by AppDirect for your marketplace and for your role. Contact your AppDirect technical representative for information. Additionally, some of the fields described in the table may not be included for your role. To see all of the available fields, click the Choose Fields tab in the Customize reports section on the Create Reports page. See Create reports for more information.

If the vendor returned an error, you can use the error code and message to try to identify the problem. You may need to refer to vendor documentation.

Recommended fields appear by default in the report. However, when you create a report, you can remove default fields or add different fields. If Marketplace Managers create custom attributes (see Create custom attributes), you can also include those fields when you create the report. Only custom attributes that were created in your marketplace (not child marketplaces) are displayed.

In the following table, the last column indicates whether or not the column is included by default.

Heading	Description	Included by default?
Creation Date	The date on which the integration event was generated	Y
Application Id	The identifier on the marketplace for the product/application for which the event was generated.	Y
Importable Application Uuid	Where applicable, the unique universal identifier that links a product with a hidden importable version of the same product. In cases where a user already has a subscription to a product which is offered on the marketplace but which they have purchased externally, the marketplace may offer a separate "importable" version of the product, to allow the user to import the external subscription and use and manage it through the marketplace. For convenience, this importable version may be unlisted. Instead it is represented with an "Import" button on the main product page, which links to it. This field represents the identifier that defines that link.	Y
Application Name	The product or application name used on the marketplace.	Y
User Id	Unique identifier on the marketplace for the user involved in the integration event.	Y
User email	The email address of the user.	Y
Company Id	The unique identifier on the marketplace for the company or account associated with the integration event	Y
Company Name	The name of the company or account	Y
Event Type	The type of integration event that failed. See Integration events for more on possible integration events.	Y
Error Code	The error code that the vendor returned to the marketplace	Y
Message	The error message that the vendor returned to the marketplace	Y
Manually Resolved	Whether the error was resolved manually on the vendor's side	Y