Notification template content
Each notification type includes one default template with content that you can edit to meet your requirements.For more infofrmation, see Edit notification templates and conditions.
The following table displays the default content that is included in each template. Note the following about the content in the table:
- Notifications are grouped by type, as displayed in the Category column.
- The opening and closing salutations are similar for every notification. As a result, they are not included in the Default notification content column.
- Values in curly brackets represent parameters. Each notification includes parameters that you can add to customize the template. For a list and description of available parameters, see Parameter descriptions .
- The table is updated periodically to include the latest notifications content. Check this topic regularly for updates.
| Category | Template name | To | Event | Subject line | Default notification content |
|---|---|---|---|---|---|
| Accounts | Activate Account | New User | A user has signed up. | Activate your new account | Activate your new account An account has been created for you on the {partnerCompanyName} marketplace. To activate your new account, click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Activate Account after Migration | New User | A user has signed up after being migrated. | Activate your new account | Activate your new account {companyName} has created a {partnerMarketplaceName} account for you. To activate your new account, please click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Activate account with product | New User | A user has signed up while purchasing a product. | Activate your new account | Activate your new account An account has been created for you on the {partnerCompanyName} marketplace and you have been assigned {applicationName}. To activate your new account, click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Activate Account Created by a Sales Agent | New User | A user has been created by a Sales Agent. | Activate your new account | Activate your new account An account has been created for you on the {partnerCompanyName} marketplace and you have been assigned {applicationName}. To activate your new account, click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Add New User | New User | A new user has been created with a temporary password. | New user created - {newUserFullName} | New user created: {newUserFullName} {newUserFullName} has been created in {companyName} on {partnerStoreLabel}. The user must sign in using this link: {baseUrl}/login. Their username and temporary password are listed below. Username: {newUserEmail} Password: {Password} After your new user successfully signs in for the first time, they must create a new password. Temporary passwords expire in 30 days. |
| Accounts | Invite New User | New User | A user has been invited by another. | You have been invited. | You have been invited {inviterName} has invited you to join {companyName} on {partnerMarketplaceName}. {partnerMarketplaceName} allows you to access all of {companyName}’s web-based applications quickly and easily from any location that has an Internet connection. To activate your new account, click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Invite User to Join Company | Existing User | An existing user is invited to join an additional company. | You have been invited. | Log in to access powerful tools for your business It's been {reminderDays} since you last logged in to your {partnerCompanyName} marketplace. Log in today to see the latest tools available for your business. Explore Marketplace You can also explore the marketplace using this link: {baseUrl}/home |
| Accounts | BaaS Marketplace Sign Up Request | New User | Email user to finish the BaaS marketplace sign-up flow. | Log in to your Billing Center | Log in to your {partnerCompanyName} billing center The AppDirect Billing Service on your new {partnerCompanyName} marketplace is ready to be activated. With this service, customers who want to purchase your products can complete checkout directly on your marketplace. You can also integrate with the AppDirect Network Catalog for indirect distribution of your products on marketplaces worldwide. To activate your new account, click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Listing Marketplace Sign Up Request | New User | Email user to finish the Listing marketplace sign-up flow. | Activate your new account | Activate your new account Your new listing marketplace is ready, and an account has been created for you. To activate your new account and access your marketplace, click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Store Marketplace Sign Up Request | New User | Email user to finish the Store marketplace sign-up flow. | Finish setting up your marketplace | Activate your new account Your new marketplace is ready. To activate your new account and access your new marketplace, click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Listing Marketplace Activation Reminder | New User | Email user to remind them to activate their new listing marketplace account. | Activate your new account | Activate your new account Your new listing marketplace is ready, and an account has been created for you. To activate your new account and access your new marketplace, please click the button below. Activate Account You can also activate your account using this link:{activationUrl} |
| Accounts | Store Marketplace Activation Reminder | New User | Email user to remind them to activate their new store marketplace account. | Empty | Activate your new account Your new marketplace is ready. To activate your new account and access your new marketplace, click the button below. Activate Account You can also activate your account using this link: {activationUrl} |
| Accounts | Reset Password | Existing User | A user or CSR requests to reset their password. | {partnerLabel} password reset request | You requested a password reset We received your password reset request for your {partnerMarketplaceName} account. To reset your password, click the link below: Reset Password You can also reset your password using this link: {resetPasswordUrl} |
| Accounts | Password Changed | Existing User | A user changed their password. | You password has been changed. | Your password has been changed Your {partnerStoreLabel} account password has been changed. If you did not change your password, please contact us. You can email us at {supportEmail}, call us at {supportPhone}, or create a ticket using start a chat with us on our website at {supportUrl}. |
| Accounts | Primary Email Changed | Existing User | A user changed primary email. | Your primary email has been changed. | Your primary email changed Your primary email for your {partnerStoreLabel} account changed. If you did not change your primary email, please contact us. You can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl}. |
| Accounts | Verify Additional Email | Existing User | A user has added an additional email to their account or requested to revalidate an existing address. | Verify your email address. | Verify your email address You requested to use the email address {emailToVerify} on the {partnerCompanyName}marketplace. To verify and use your new email address, please click the button below. Verify Email You can also verify the email address using this link: {baseUrl}/verifyemail/{encodedEmail}/{verificationToken}. |
| Accounts | Impersonate User Request | Existing User | A CSR has requested access to a user's account and the user must approve or deny the request. | Customer Support requests access to your account | Customer Support requests access to your account In order to assist resolving issues with the marketplace, the {partnerLabel} Customer Support is requesting access to your account. To approve this request, please go to your settings page at: {baseUrl}/settings, then select Allow Access or Deny Access. |
| Accounts | Password Reminder | Existing User | Notifies the user that it has been more than 90 days since they changed their password | {partnerStoreLabel} : Reminder to update your password | Reminder to reset your password It's been 90 days since you last reset your password. For security reasons, it is recommended that users reset their password every 90 days. Please reset the password at your earliest convenience by going to the {baseUrl}/Settings page. If you have any questions, contact us. You can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl}. |
| Accounts | Registration Reminder | New User | This activation reminder is sent two days after a user signs up if they have not activated their account. | Reminder to activate your {partnerLabel} account | Reminder to activate your {partnerCompanyName} account Thank you for creating your new {partnerCompanyName} account. Click the Activate Account button to access powerful tools for your business. Activate Account You can also activate your account using this link: {activationUrl} |
| Account | Inactive User Login Reminder | Existing User | A long time has passed since the user last logged in. | Log in your {partnerLabel} marketplace to access powerful tools for your business | Find the best products for your business It's been {reminderDays} since you registered on the {partnerCompanyName} marketplace. Log in today to see the latest tools available for your business. Explore Marketplace You can also explore the marketplace using this link: {baseUrl}/home |
| Accounts | Inactive User Purchase Reminder | Existing User | A user registered but hasn't made any purchase | Find the best products for your business | Log in to access powerful tools for your business It's been {reminderDays} since you last logged in to your {partnerCompanyName} marketplace. Log in today to see the latest tools available for your business. Explore Marketplace You can also explore the marketplace using this link: {baseUrl}/home |
| Accounts | Reactivate Account on Email Change | Existing User | A user primary email address change has changed in an external users repository. | Your email has changed. Please reactivate your account. | Reactivate your account You recently changed the email address associated with your {partnerLabel} account. As a result, you must reactivate your account by clicking the button below. Activate Account You can also reactivate your account using this link: {activationUrl} |
| Accounts | Failed to remove user | Product Owner | Email admin when automatic user account delete failed | Your attempt to remove a user was unsuccessful | An attempt to remove a user was unsuccessful Your attempt to remove user {userFullName} ({userEmail}) from {companyName} was unsuccessful. Please try again, or contact us at {supportEmail} to assist you. |
| Accounts | Reseller Linked | Reseller | A reseller has been linked to a company. | You are now linked to {linkedCompany} | You are linked to {linkedCompany} You are now linked to {linkedCompany}. Your users can now purchase {linkedCompany}'s products. EVENT DETAILS: Your Name: {resellerFullName} Your Email: {resellerEmail} Company: {linkedCompany} Company Admin: {linkedCompanyAdmin} Company Admin Email: {linkedCompanyAdminEmail} Thank you for your partnership. |
| Accounts | Reseller Unlinked | Reseller | A reseller has been unlinked from a company. | You are no longer linked to {linkedCompany}. | You are no longer linked to {linkedUnlinkedCompany} You are no longer linked to {linkedUnlinkedCompany}. This means that users in that company can no longer view and purchase your products. EVENT DETAILS: Your Name: {resellerFullName} Your Email: {resellerEmail} Company: {linkedCompany} Company Admin: {linkedCompanyAdmin} Company Admin Email: {linkedCompanyAdminEmail} |
| Accounts | Reseller Sign Up Requested | Reseller | A reseller has requested to sign up. | A reseller has requested to sign up. | A reseller has requested to sign up with your company {resellerFullName} from {resellerCompanyName} has requested to sign up as one of your resellers. You are receiving this email because you are the designated reseller manager. To accept this request, click the button below: Accept Request You can also accept this request using the following link: {resellerApprovalUrl} |
| Accounts | Reseller Signup Request Approved | Reseller | A reseller signup request has been approved. | Your reseller signup request was approved | Your reseller signup request was approved {partnerStoreLabel} has approved your request to sign up as a reseller, and you can now sign in to your account. Additional Comments {COMMENT} To access your account, click the button below: Access Account You can also access your account using this link: {activationUrl} |
| Accounts | Reseller Signup Request Denied | Reseller | A reseller signup request has been denied. | Reseller Signup Request Denied | Your reseller request has been denied {partnerStoreLabel} has denied your request to sign up as a reseller. Additional Comments: {COMMENT} |
| Billing | Product Purchased | Product owner, sales representative, billing admin | A product was successfully purchased. | Your product was successfully purchased. | Purchase confirmation for {applicationName} You have successfully purchased {applicationName}. ORDER DETAILS Order Number: {orderId} Product Name: {applicationName} Product Edition: {editionName} Free Trial Period (if applicable)*: {freeTrialDuration} Billing Period (if applicable)*: {billingFrequency} Total: {totalPrice} If your order includes a free trial, you will not be billed during the free trial period. If you do not cancel the service before the trial expiry date, you will receive an invoice for the first billing period after the trial ends. To access your purchase, click the button below. View Purchase You can also access your product using this link: {baseUrl}/MyApps. To manage your subscription and add users, visit: {baseUrl}/account/apps/. |
| Billing | Purchase confirmation | Reseller, Reseller Manager, Marketplace Manager or Sales Support Representative who made the purchase on behalf of the user | A Reseller, Marketplace Manager, or Sales Support Rep purchased a product on behalf of a user | {purchaseNumber} for {customerName} confirmed | Your purchase is confirmed The purchase that you made on behalf of {userFirstName} {userLastName} is confirmed. Following are the details of the purchase. |
| Billing | Product purchased | Product owner | A customer made a purchase | Thank you for your purchase | Thank you for your purchase View Purchase Details Total: {purchaseSummary.purchaseTotalCost\ {userCurrency} Purchase number: {purchaseSummary.purchaseNumber} Purchase date: {purchaseSummary.purchaseDate} Items in this purchase: {purchaseItem.productName} {purchaseItem.editionName} Unit: Included with plan: Sub-total: Tax: Total: If you have any questions, you can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportURL}. Thank you for choosing {marketplaceName}. |
| Marketplace | Product purchased | Marketplace Manager, Customer Service Representative, Sales Support Representative | A user has purchased a product | Purchase #{purchaseSummary.purchaseNumber} for {ownerCompanyName} (Confirmed) - Check if action required | Your purchase is confirmed A user has purchased one or more products, and you might need to provision or fulfill some of them. To view the purchase details, click the button below. Following are the details of the purchase. View Purchase Details Purchase Summary Purchase number: Purchase date: Purchase total Customer Name Customer Company Purchased Items Product name: {applicationName} Product edition: {editionName} Units Included Units |
| Assisted sales emails | Product purchase complete | Reseller, Reseller Manager, Marketplace Manager or Sales Support Representative who made the purchase on behalf of the user | A Reseller, Marketplace Manager, or Sales Support Rep purchases a product on behalf of a user | Purchase # {purchaseNumber} for {customerName} - Confirmed | Your purchase is confirmed The purchase that you made on behalf of {userFirstName} {userLastName} has been processed (or is complete). View Purchase Details Total: $ Purchase number: Purchase date: Customer Name Customer Company Purchase summary Product name: {applicationName} Product edition: {editionName} Units: Included Units: |
| Billing | Product purchased followup | Product Owner, Billing Admin, Product User, Company Email | Product purchased followup | Product purchased followup | Log in to {applicationName} You recently purchased {applicationName} but have not yet logged in. Log in to your marketplace today to explore your new product. |
| Billing | Single-user product purchased | Product Owner, Sales Representative, Billing Admin | A single-user product was successfully purchased. | Your product was successfully purchased. | A user purchased your {applicationName} A user has purchased your application with following details: ORDER DETAILS Date: {creationDate} Order Number: {orderId} Developer: {Vendor} Product Name: {applicationName} Product Edition: {editionName} Free Trial Period (if applicable)*: {freeTrialDuration} Billing Period (if applicable)*: {billingFrequency} Total: {totalPrice} If your purchase includes a free trial, you will not be billed during the free trial period. If you do not cancel the service before the trial expiry date, you will receive an invoice for the first billing period after the trial ends. To access your product, click the button below: Access Product You can also access your product using this link: {baseUrl}/MyApps To manage your subscription and add users, visit: {baseUrl}/account/apps/ |
| Billing | Free trial started | Product Owner, sales Representative, Billing representative | A free trial is started. | Your free trial of {applicationName} is ready to use | Your free trial of {applicationName} has begun You have successfully subscribed to a free trial of {applicationName}. ORDER DETAILS:
To start your trial, click the button below. Start Trial Or view your trial using this link: {appLaunchUrl} To manage your subscription, visit: {baseUrl}/account/apps/ |
| Billing | Expired Product Requested | Company Admin | A product has been purchased by a user in a company and the Company Admin is alerted to the purchase. | A user in your company has purchased a product | A user has purchased {applicationName} The purpose of this email is to notify you that a user in your company, {userFullName} ({userEmail}), has purchased {applicationName}. |
| Billing | Purchase Failed | Product Owner | A payment error occurred after the user completed the purchase flow. | Your order for {applicationName} on {partnerLabel} could not be completed | Your {applicationName} purchase failed Your order for {applicationName} on {partnerMarketplaceName} could not be completed at this time because the following error occurred: {error} No charge was made to your account. Please try again later or contact at {supportEmail} if this issue persists. |
| Billing | Product Upgraded | Product Owner | A product subscription was successfully upgraded. | Your {applicationName} product was upgraded. | Your subscription was successfully upgraded You have successfully upgraded your edition of {applicationName}. Updated order details:
View Product You can also access your product using this link: {baseUrl}/MyApps To manage your subscription and add users, visit: {baseUrl}/account/apps/ |
| Billing | Free Trial Expiration Warning | Product Owner | A product's free trial is about to expire. | Your free trial will expire in {REMINDER_DAYS} | Your free trial will expire in {reminderDays} Your free trial for {applicationName} on {partnerMarketplaceName} will expire on {trialEndDate} in {reminderDays}. To keep using {applicationName}, upgrade your edition by clicking the button below. Update Edition You can also upgrade your subscription using this link: {baseUrl}/account/apps To find more of the best solutions for your business, including applications that feature a free trial, visit {baseUrl}/home. |
| Billing | Free Trial Auto Upgrade To Paid Warning | Product Owner | A product's free trial is about to automatically upgrade to paid. | Your {applicationName} will automatically renew after your free trial ends on {TRIAL_END_DATE} | Your free trial will end soon and your subscription will be automatically upgraded This is a reminder that you have {reminderDays} remaining on your free trial of {applicationName}. Your free trial will end on {trialEndDate}. After this date, your subscription will be automatically updated to "paid" and the credit card we have on file will be charged. To manage your subscription to this product, click the button below. Manage Product You can also manage your subscription using this link: {baseUrl}/myapps |
| Billing | Free Trial Expired | Product Owner | A product's free trial expired and the user hasn't upgraded to paid. | Upgrade {applicationName} service to keep your subscription | Your free trial has expired Your free trial for {applicationName} on {partnerMarketplaceName} expired on {trialEndDate}. To keep using {applicationName}, upgrade your edition by clicking the button below. Update Edition You can also upgrade your subscription using this link: {baseUrl}/account/apps/ To try other solutions for your business on a free trial basis, go to {baseUrl}/home. |
| Billing | New Invoice Created | Product Owner | A product invoice was automatically generated. | Your invoice is now available. | Your invoice is now available Your latest invoice is now available for your review. INVOICE DETAILS
Review Invoice To download this invoice, click the following link: {downloadInvoiceURL} You can also review your invoice using this link: {baseUrl}/account/bills?selectedPanel=invoices Thank you for choosing {partnerMarketplaceName}. |
| Billing | Payment Successful | Product Owner | A payment was successful. | {partnerStoreLabel} - Payment Receipt | Your payment was successful Thank you for your recent payment to {partnerStoreLabel} for invoice (#{invoiceNumber}). Your credit card was charged {paymentTotal}. To view or change your payment method, log in to the {partnerStoreLabel} at {baseUrl}, click Account, then click Edit Billing Info in the Quick Links box. If you have any questions, contact us. You can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl}. Thank you for choosing {partnerStoreLabel} to manage your business applications. |
| Billing | Payment Failed | Product Owner | An automatic payment failed. | Your payment could not be processed. | Your payment could not be processed We attempted to process a payment on {partnerMarketplaceName}, but it was rejected by the payment processor. To avoid service interruptions, pay your invoice within 5 days of the date on this email. INVOICE DETAILS
Change Payment Method You can also change your payment method using this link: {baseUrl}/account/bills |
| Billing | Refund Issued | Product Owner | A CSR has issued a refund. | Your refund has been issued. | Your refund has been issued We have issued a refund to your account. REFUND DETAILS
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| Billing | Credit Card Expiration Warning | Product Owner | The user's credit card is about to expire. | Your credit card on file is about to expire. | Your credit card on file will expire soon The credit card that you have on file with {partnerMarketplaceName} will expire on {expirationDate}. To avoid service interruptions, update your information as soon as possible. To update your payment information, click the button below. Change Payment Information You can also change your payment information using this link: {baseUrl}/account/bills |
| Billing | Subscription Suspended | Product Owner | A subscription was suspended by the system because of an overdue invoice. | Your subscription has been suspended | Your subscription has been suspended Due to an overdue invoice, your subscription for {applicationName} has been suspended. INVOICE DETAILS
View Invoice |
| Billing | Subscription Suspended | Product Owner | A subscription was suspended by the API. | Your subscription has been suspended | Your subscription has been suspended As a result of an API error, your subscription to {applicationName} has been suspended. To resolve this issue, contact us. You can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl} |
| Billing | Subscription Canceled | Product Owner | A product subscription was successfully canceled. | Your subscription to {applicationName} was successfully canceled | Your subscription was canceled Your subscription to {applicationName} has successfully been canceled. Thank you for doing business with {partnerCompanyName}. |
| Billing | Subscription Cancellation Scheduled | Product Owner | A product subscription was scheduled for cancellation. | Reminder: Your {applicationName} subscription will be canceled on {SCHEDULED_END_DATE} | Your subscription to {applicationName} will expire soon Your subscription to {applicationName} is scheduled for cancellation and will expire on {scheduledEndDate}. EVENT DETAILS
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| Billing | Scheduled Subscription Cancellation Reminder | Product Owner | Reminder that a scheduled subscription cancellation will take place. | Reminder: Your {applicationName} subscription will be canceled on {SCHEDULED_END_DATE} | {applicationName} will expire soon This is a reminder that a scheduled cancellation of your {applicationName} subscription will occur on {scheduledEndDate}. EVENT DETAILS
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| Billing | Subscription Canceled For Ticket Support | Ticket Support | A product subscription was successfully canceled and the reason is sent to Ticket Support. | Your subscription to {applicationName} was successfully canceled | A product subscription was canceled Your subscription to {applicationName} was canceled. EVENT DETAILS:
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| Billing | End of Contract | Product Owner | A subscription contract is approaching expiration. | Your {applicationName} contract will expire on {contractExpiryDate} | It's time to renew your {applicationName} contract Your {applicationName} subscription will expire in {reminderDays}. If you have any questions about renewing your contract, you can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl} |
| Billing | One time Charge | Product Owner | A one time charge was applied by the developer to the order as an off charge or a credit. | A one-time charge was applied to an order. | A one-time charge was applied to an order The product {applicationName} was canceled. ORDER DETAILS
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| Billing | Order Approval Request | Product Owner | Sales support representative request to approve the assisted purchase order. | Your approval is needed to complete an order. | Your approval is needed to complete an order A representative ({resellerFullName}, {resellerEmail}) has initiated the purchase of {applicationName} on your behalf. Your approval is needed to complete the order. ORDER DETAILS
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| Billing | Product Purchased by Sales Agent | Product Owner | Sales support representative or reseller completed assisted purchase order and user is notified about this purchase. | Your subscription to {applicationName} was updated by a sales agent | Subscription updated by sales agent This email is to notify you that {resellerFullName} ({resellerEmail}) from {resellerCompanyName} has updated your subscription of {applicationName} ORDER DETAILS
To access your application, click the button below. Access Application You can also access your application using this link: {appLaunchUrl} |
| Billing | Subscription Updated by Sales Agent | Product Owner | Sales support representative or reseller updated existing subscription and user is notified about this change. | {resellerCompanyName} updated your subscription to {applicationName} | Subscription updated by sales agent This email is to notify you that {resellerFullName} ({resellerEmail}) from {resellerCompanyName} has updated your existing subscription of {applicationName}. ORDER DETAILS
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| Billing | Off-platform product purchased | Product Owner, Sales Representative, Billing representative | A manually integrated product has been purchased. | Your {applicationName} order is being processed | Off-platform product purchases Your order for {applicationName} is being processed. Your {partnerCompanyName} MyApps page now includes an icon for {applicationName}, but it may take up to 12 hours for the developer to activate your account. If necessary, the developer may contact you directly with login credentials or other information. If you have questions, email us at {supportEmail}, call us at {supportPhone}, or start a chat with us at {supportUrl}. |
| Billing | Product Purchase Event | Product Owner, Sales Representative, Billing representative | A product has been purchased, upgraded, or canceled. | An update for {applicationName} is being processed | An API call has been made by a user A user has acted on their subscription of your product {applicationName} on {partnerStoreLabel}. The details of this event are as follows: EVENT DETAILS
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| Billing | Reseller credit limit exhaust | Reseller Manager | Reseller credit limit exhaust | Reseller credit limit exhaust | Reseller credit limit exhausted This is to inform you that {resellerUserName} ({resellerEmailAddress}) of {companyName} has reached their assigned credit limit. Credit Limit: {resellerCreditLimit} Remaining Credit: {resellerRemainingCreditAmount} |
| Billing | License assigned to a subscription | Product Owner, Billing Admin, Company Email | A product’s license has been assigned to a subscription | {productName} license assigned to you | You have been assigned a product license A {productName} license was assigned to you. To view the details of your product license and to access the product, click the following link: {marketplaceBaseUrl}/account/apps If you have questions, you can email us at {appSupportEmail}. |
| Billing | License deleted for a subscription | Product Owner, Billing Admin, Company Email | A product’s license has been assigned to a subscription | Your license for {productName} has been deleted | Your license has been deleted Your license for {productName} has been deleted. To view the details of your product license and to access the product, click the following link: {marketplaceBaseUrl}/account/apps If you have questions, you can email us at {appSupportEmail}. |
| Billing | License updated for a subscription | Product Owner, Billing Admin | A product’s license has been updated | Your license for {productName} has been updated | Your license was updated Your license for {productName} has been updated. To view the details of your product license and to access the product, click the following link: {marketplaceBaseUrl}/account/apps If you have questions, you can email us at {appSupportEmail}. |
| Billing | Async Product Change Event | Product owner, billing admin, sales representative | A subscription update with asynchronous event is in progress | Your request to update {applicationName} is being processed | Your request to update {applicationName} is being processed Hello {userFirstName}, Your request to update {applicationName} is being processed. It may take up to 12 hours for the your product update to take effect. You will receive a notification after the update is complete. If you have questions, you can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl} |
| Billing | Asynchronous Product Cancel Notifications | Product owner, billing admin, sales representative | A subscription cancellation with asynchronous event is in progress | Your cancellation request for {applicationName} is being processed | Your request to cancel {applicationName} is being processed Your request to cancel {applicationName} is being processed. It can take up to one business day for your product cancellation to take effect. You will receive a notification after the cancellation is complete. If you have questions, you can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl} |
| Billing | Invoice PDF Created | Product owner | A PDF invoice is available for download | An invoice is ready for your review | Your invoice is now available Your latest invoice is now available for your review. Please find your invoice attached with this email. INVOICE DETAILS
Review Invoice You can also view the attached PDF version of this invoice. After you click the PDF attachment, you will need to enter a password to view the invoice, as follows: Condition 1 (if the policy is first and last name): Enter your name as it appears on your marketplace Profile page, with no spaces. For example, if the name on your profile is Marco Ragusa, enter MarcoRagusa. If the name on your profile is Roberta E. Lee, enter RobertaE.Lee (if a period appears in your name, include it). Condition 2 (if policy is email address): Enter your email address (the same email address to which the notification was sent). If you have questions, email us at {supportEmail}, call us at {supportPhone}, or start a chat with us at {supportUrl}. Thank you for choosing {partnerMarketplaceName}. |
| Products | Product Assigned | Product User | A product seat has been assigned. The assignee now has access to the product. | {applicationName} was assigned to you | {applicationName} has been assigned to you {adminName} at {companyName} has given you access to {applicationName} on {partnerMarketplaceName}. To access the product, click the button below. Access Product You can also access the product using this link: {baseUrl}/MyApps |
| Products | Product Unassigned | Product User | A product seat has been unassigned. The assignee no longer has access to the product. | You have been unassigned from {applicationName} | You have been unassigned from a product {adminName} at {companyName} has deactivated your {applicationName} account on {partnerMarketplaceName}. You no longer have access to {applicationName} from your MyApps page. If you think this was a mistake,contact your administrator, {adminName}. |
| Products | Assigned Seats Limit Notification | Company Admin | Assigned seats near limit notification | The assigned seats for {applicationName} are nearing their limit | The number of assigned seats for {applicationName} is reaching its limit The number of assigned seats for {applicationName} is currently set at {currentUsersCount}. The maximum number of seats for your current subscription to this edition ({editionName}) is {maxUsersCount}. To add more seats, access your account and upgrade your subscription. |
| Products | Product Ownership Removed | Product Owner | A user has taken ownership of a product from another user. The previous owner receives notice of the ownership change. | Your {applicationName} subscription was transferred to another user | {applicationName} ownership change Your colleague {newOwnerName} has taken ownership of {applicationName} on {partnerCompanyName}. As a result of this change, {newOwnerName} will manage and pay for {applicationName}, but you can continue using the application from your {partnerCompanyName} MyApps page. Contact your company administrator if you are having trouble accessing {applicationName}. If you have questions, email us at {supportEmail}, call us at {supportPhone}, or start a chat with us at {supportUrl}. |
| Products | Product Ownership Changed | Product Owner | A user has taken ownership of a product from another user. The new owner receives notice that the ownership change was successful. | Product ownership change successful. | {applicationName} ownership change You have taken ownership of the {applicationName} subscription. You are now responsible for managing this subscription and related payments. Following are the details of this subscription. Subscription update details:
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| Products | Product Access Requested | Product Owner | A user has requested to be assigned to a product. | A user has requested to be assigned to a product. | A user is requesting access to {applicationName} {requesterName} is requesting access to {applicationName}. You are receiving this email because you are the owner of this subscription and a company administrator. After you grant this request, {requesterName} will be able to access {applicationName} from their MyApps page. To assign {requesterName} to {applicationName}, click the button below: Assign User You can also assign the application using this link: {assignUrl} |
| Products | Product Purchase Requested | Company Admin | A user has requested to purchase a product. | {REQUESTER_NAME} has requested to purchase a product. | A user is requesting to purchase {applicationName} {requesterName} is requesting to purchase {applicationName}. You are receiving this email because you are the owner of this subscription and a company administrator. After you grant this request, {requesterName} will be able to access {applicationName} from their MyApps page. To grant this request, click the button below: Accept request You can also accept request using this link: {assignUrl} |
| Products | Expired Product Requested | Company Admin | A user has requested to be assigned to a product with an expired free trial. | {REQUESTER_NAME} would like to keep using {applicationName} on {partnerLabel} | A user is requesting to extend {applicationName} after free trial expiration The free trial for {applicationName} has expired, and {requesterName} has requested to keep using this product. Because you are the owner of this application, it is your responsibility to grant (or deny) this request. To update the subscription, go to the following link: {purchaseUrl} After you extend the subscription, {applicationName} will appear on the user's {partnerLabel} MyApps page. If you have questions, email us at {supportEmail}, call us at {supportPhone}, or start a chat with at {supportUrl}. |
| Products | Suspended Product Requested | Company Admin | A user has requested to be assigned to a product with a suspended subscription. | {REQUESTER_NAME} would like to keep using {applicationName} on {partnerLabel} | User requests to reactivate suspended {applicationName} {requesterName} has requested to keep using {applicationName}. The subscription for this product has been suspended because the latest invoice has remained unpaid for more than 10 days. Because you're the owner of this subscription, in order to reactivate this product, you are responsible for paying the invoice. To pay the invoice, go to {invoiceURL}. After you pay the invoice, {applicationName}, the subscription will be reactivated and the product will appear on the user's {partnerLabel} MyApps page. If you have questions, email us at {supportEmail}, call us at {supportPhone}, or start a chat with us at {supportUrl}. |
| Products | Review Purchase Reminder | Product Owner | If 5 days after a product's purchase no one in the buyer's company has reviewed it, send a reminder email to the product owner to rate and review the product. | Please rate your recent purchase of {applicationName} | Please rate your recent purchase You recently purchased {applicationName}. We would appreciate your feedback on this product to help us make improvements and add new features, so that you and other customers can access the best available applications. To review this product, click the button below. Review Product You can also write a review at the following link: {reviewsUrl}. Thank you for your business with {partnerLabel}. |
| Products | Deny Review or Question | Existing User | Marketplace Manager has denied a user's Review or Question. | Your review or question has been denied. | Your review or question has been denied {partnerCompanyName} has denied your review or question for the following reason: {deniedReason} Please remedy the situation and try again. Thank you for your business with {partnerStoreLabel}. |
| Products | Off-platform product assigned | Product User | A manually integrated product has been assigned. | Your {applicationName} assignment is being processed | Your product assignment is being processed Your assignment to {applicationName} is being processed. Your {partnerMarketplaceName} MyApps page includes an icon for {applicationName}, but it may take up to 12 hours for the developer to activate your account. If necessary, the developer may contact you directly with login credentials or other information. If you have questions, email us at {userEmail}, call us at {supportPhone}, or start a chat with us at {supportUrl} |
| Products | Cart Abandonment | Existing User | A cart has been marked as abandoned. | You left something behind! | Still thinking about it? Hello {userFirstName}, Looks like you didn't finish checking out. We've saved the items in your cart, but don't wait too long. Order today! Return to your cart Items in your cart [[${cartItem.productName}]] [[${cartItem.editionName}]] Sincerely,{partnerCompanyName} Team |
| Developers | Publish Request Pending Approval | Product Developer | A developer requested to publish their product to the marketplace and status is pending approval | Your request to publish a product is pending | Your request to publish {applicationName} is pending Your request to publish {applicationName} on the {partnerMarketplaceName} marketplace has been received and is pending approval. |
| Developers | Publish Request Successful | Product Developer | A developer requested to publish their product and the marketplace manager has accepted the request. | Your request to publish a product is pending | Your request to publish {applicationName} is approved Your request to publish your product {applicationName} on the {partnerMarketplaceName} marketplace is approved. Your product can now be purchased by users on the marketplace. |
| Developers | Publish Request Denied | Product Developer | A developer requested to publish their product and the marketplace manager has denied the request. | Your request to publish a product was denied | Your request to publish {applicationName} has been denied Your request to publish {applicationName} on the {partnerStoreLabel} marketplace was denied for the following reason(s): {deniedReason}: If you still want to publish the product, make the required changes, then republish your application. We apologize for the inconvenience and thank you for your business with {partnerCompanyName}. If you have questions, email us at {supportEmail}, call us at {supportPhone}, or start a chat with us at {supportUrl}. |
| Developers | Product Purchase Event | Product Owner, Sales Representative, Billing representative | A product has been purchased, upgraded, or canceled. | {eventType} activity for {applicationName} on {partnerStoreLabel} | Your order is being processed Your order for {applicationName} is being processed. Your {partnerMarketplaceName} MyApps page now includes an icon for {applicationName}, but it may take up to 12 hours for the developer to activate your account. If necessary, the product developer may contact you directly with login credentials or other information. If you have questions, you can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl} |
| Developers | Review Written | Product Developer | A user in the marketplace has reviewed the developer's product. | You received a new review for {applicationName} on {partnerStoreLabel} | Product review created for {applicationName} A user has reviewed your product {applicationName} on {partnerStoreLabel}. To view the review, click the button below. View Review You can also view the review using this link: {reviewsUrl} |
| Developers | Question Asked | Product Developer | A user in the marketplace has asked a question about the developer's product. | A customer has asked a question about {applicationName} | A customer has asked a question about your product A customer has asked a question about your product {applicationName} on {partnerMarketplaceName}. To view the question, click the button below. View Question You can also view the question using this link: {questionUrl}. |
| Developers | Marketplace Requests to Add Product | Product Developer | A marketplace has requested to add a developer's product to their catalog. | {REQUESTING_PARTNER_LABEL} wants to add {applicationName} to their marketplace | Request to add your product to a marketplace {requestingpartnerCompanyName} has requested to add your product {applicationName} to their {requesting{partnerMarketplaceName} marketplace. To approve this request in your marketplace settings, click the button below. Approve Request You can also approve this request using this link: {marketplaceSettingUrl} |
| Developers | Product Added | Product Developer | A marketplace has added a developer's product to their catalog. | {REQUESTING_PARTNER_STORE_LABEL} has added {applicationName} to their marketplace | Your product has been added to a marketplace {requesting{partnerMarketplaceName} has added your product {applicationName} to their marketplace. To view and manage this change in your marketplace settings, click the button below. Manage Settings You can also manage your marketplace settings using this link: {marketplaceSettingUrl} |
| Marketplace | Developer Publish Request | Marketplace Manager | Application developer requests to publish application for marketplace approval. | A developer wants to publish {applicationName} | A developer requests to publish a product on your marketplace {requesterName} ({userEmail}) from {companyName} has requested to publish the application {applicationName} on {partnerStoreLabel}. REQUEST DETAILS:
Approve Request You can also approve this request using the following link: {approvalUrl} |
| Marketplace | Network Product Re-Published | Marketplace Manager | A product imported from the network catalog is re-published by the originating marketplace. | A developer wants to publish {applicationName} on {partnerStoreLabel} | {applicationName} republish request The product {applicationName} is re-published by {partnerStoreLabel} You can remove the application or change its settings on your marketplace by going to {channelProductsUrl} |
| Marketplace | Off-platform Event Resolution | Marketplace Manager | Email Customer Support when an event needs to be resolved manually. | The {eventType} of {applicationName} requires your manual resolution | An event requires manual resolution A user has created an event on your marketplace that requires manual resolution. To resolve this event, go to {channelEventsUrl}: EVENT DETAILS
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| Marketplace | New Report Available | Marketplace Manager | Email the marketplace manager when a new marketplace report becomes available. | A new report is available. | A new report is available A new marketplace report for {partnerMarketplaceName} is now available and ready for review. To view the report, click the button below. View Report You can also view the report using this link: {baseUrl}/marketplace/marketplace?#reports |
| Marketplace | Report Generated | Marketplace Manager | A report has been generated for your company | A report was generated for your company | Your report is ready The report that you generated is ready to be downloaded. |
| Marketplace | Report V2 Generated | Marketplace Manager | A report has been generated for your company | Your scheduled report is ready for download | Your report is ready The report that you generated is ready to be downloaded. |
| Marketplace | Developer Requests to Add Product | Marketplace Manager | A developer has requested to add their product to your marketplace. | A developer wants to add a product on your marketplace | A developer requests to add a product on your marketplace {requestingVendorCompany} ({requestingVendorEmail}) requests to add {requestingApplicationName} to {partnerStoreLabel}. To view your product list and add this product, click the button below: Add Product You can also add this product using this link: {channel} |
| Marketplace | Developer Approved Add Request | Marketplace Manager | A developer has approved your request to add their product to your marketplace. | A developer approved your add request. | A developer approved your request to add their product {requestingVendorCompany} ({requestingVendorEmail}) has approved your request to add their {requestingApplicationName} product to your {partnerStoreLabel} marketplace. To view your product list, click the button below: View Product List You can also view your updated product list using this link: {channelProductUrl}. |
| Marketplace | High-Risk Setting Changed | Marketplace Manager | A marketplace has changed a high-risk setting. | High Risk Setting Changed | Changes to your high-risk settings This is an alert that some of the high risk settings on the {partnerCompanyName} Marketplace have been changed. {highRiskSettingChangedBy} changed the following settings at {highRiskSettingChangedDateTime}: {highRiskSettingsChanged}. If you have questions, email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on the website at {supportUrl}. |
| Assisted Sales Emails | Sales Lead Created | Reseller Manager | A sales lead has been created by a reseller for the reseller manager to approve or deny. | A new sales lead is ready for your review | A sales lead has been created for your review {resellerCompanyName} has created {salesLeadCompanyName} as a sales lead for your review. The user who submitted the sales lead added the following comment: Comment: {salesLeadSubmitterComment} To review this lead, please click the button below. Review Lead You can also review the lead using this link: {manageSalesLeadLink}. |
| Shipment emails | APPD-5247-no-touch-fulfillment Shipment request rejected | Marketplace Manager, Customer Support, Sales Support | A shipment request was rejected | {fulfillmentPartnerName} rejected your fulfillment request | |
| Shipment emails | Shipment cancelled | Product buyer | Shipping has been canceled for a product within a purchase | Your shipment has been cancelled | A product was canceled from your recent purchase We are unable to ship one of the products that you included in your recent purchase for the following reason: {cancellationNotes} Following is the product that was cancelled: ${shipmentItem.productName} ${shipmentItem.editionName} If your purchase included other products or different quantities than what is displayed above, you will receive another email regarding the status of those items.
Thank you for shopping with us. |
| Shipment emails | Shipment created | Product buyer | Shipment has been created for one or more products within a purchase | Your shipment is on its way | Your shipment is on the way! We thought you'd like to know that your shipment is on the way. Thank you for shopping with us.
Your package was shipped using {carrier}. Your tracking number is {trackingId} Products in this shipment ${shipmentItem.productName} ${shipmentItem.editionName} Quantity: ${shipmentItem.quantity} If you have any questions or concerns with this order please contact us at {supportEmail} or contact us at {supportPhone}. Please do not reply to this message. |
| Shipment emails | Shipment delivered | Product buyer | Shipment has been delivered for one or more products within a purchase | Your shipment has been delivered | Your shipment has been delivered A shipment with following details has been delivered.
Track your package Thank you for shopping with us. {marketplaceName} team Products delivered in this shipment If your purchase included other products or different quantities than what is displayed above, you will receive another email regarding the status of those items. ${shipmentItem.productName} ${shipmentItem.editionName} Quantity: ${shipmentItem.quantity} If you have any questions or concerns with this purchase or shipment, contact us at {supportEmail} or at {supportPhone}. |
| Shipment emails | Shipment updated | Product buyer | Shipment has been updated for one or more products within a purchase | Your shipment has been updated | Your shipment has been updated The following shipment details have been updated regarding your recent purchase:
Track your package Thank you for shopping with us. {marketplaceName} team Products in this shipment ${shipmentItem.productName} ${shipmentItem.editionName} Quantity: ${shipmentItem.quantity} If you have any questions or concerns with this purchase or shipment, please contact us at {supportEmail} or at {supportPhone}. Please do not reply to this message |
| Assisted Sales Emails | {fulfillmentPartnerName} rejected your fulfillment request for purchase number {purchaseNumber} | {fulfillmentPartnerName} rejected your fulfillment request for purchase number {purchaseNumber} The following fulfillment request was rejected by the {fulfillmentPartnerName}: Fulfillment request details:
${shipmentItem.productName} ${shipmentItem.editionName} Quantity: ${shipmentItem.quantity} The request was rejected for the following reason: {reason}. For more details or to discuss this fulfillment request, contact your {fulfillmentPartnerName} representative. You can also retry fulfilling this purchase, or cancel the purchase, from the {purchaseURL} page. | |||
| Assisted Sales Emails | Sales Lead Created | Reseller Manager | A sales lead has been created by a reseller for the reseller manager to approve or deny. | A new sales lead is ready for your review | A sales lead has been created for your review {resellerCompanyName} has created {salesLeadCompanyName} as a sales lead for your review. The user who submitted the sales lead added the following comment: Comment: {salesLeadSubmitterComment} To review this lead, please click the button below. Review Lead You can also review the lead using this link: {manageSalesLeadLink}. |
| Assisted Sales Emails | Pending Sales Lead Accepted | Reseller | A reseller manager updated the status of a sales lead to accepted. | Your sales lead has been accepted. | Your sales lead was accepted The {resellerCompanyName} reseller manager has accepted your sales lead, {salesLeadCompanyName}. Comment: {salesLeadReviewerComment} |
| Assisted Sales Emails | Pending Sales Lead Denied | Reseller | A reseller manager updated the status of a sales lead to denied. | Your sales lead has been denied. | Your sales lead was denied. The {resellerCompanyName} reseller manager has denied your sales lead, {salesLeadCompanyName}. The user who reviewed the sales lead added the following comment: {salesLeadReviewerComment} |
| Assisted Sales Emails | Accepted Sales Lead Assigned | Reseller | A reseller manager updated the status of a sales lead to assigned. | {resellerFullName} has assigned a sales lead | Your sales lead has been assigned This email is to notify you that a reseller manager, {resellerFullName}, has updated the status of a sales lead, {salesLeadCompanyName}, to assigned. The user who assigned the sales lead added the following comment: Comment: {salesLeadReviewerComment} |
| Assisted Sales Emails | Accepted Sales Lead Won | Reseller | A reseller manager updated the status of a sales lead to won. | {resellerFullName} changed a sales lead's status to won | A sales lead has been won This email is to notify you that a reseller manager, {resellerFullName}, has updated the status of a sales lead, {salesLeadCompanyName}, to won. |
| Assisted Sales Emails | Accepted Sales Lead Lost | Reseller | A reseller manager updated the status of a sales lead to lost. | {resellerFullName} changed a sales lead's status to lost | A sales lead has been lost This email is to notify you that a reseller manager has updated the status of a sales lead, {salesLeadCompanyName}, to lost. |
| Assisted Sales Emails | Product Profile Lead Generated | Marketplace Manager | A user created a lead from the product profile. | A user has created a lead for productName | A product profile lead has been generated A product profile lead has been generated on {salesLeadCompanyName}. Lead Submitter Comment: {salesLeadSubmitterComment} To review this lead, click the button below. Review Lead You can also review the lead using this link: {manageSalesLeadLink}. |
| Assisted Sales Emails | Sales Opportunity Created | Reseller Manager | A sales opportunity has been created by a reseller for the reseller manager to approve or deny. | A sales opportunity is ready for your review | A sales opportunity has been created for your review {resellerCompanyName} has created {opportunityCompanyName} as a sales opportunity for your review. The user who created this sales opportunity added the following comment: Comment: {opportunityComment} To review this opportunity, please click the button below. Review Opportunity You can also review this opportunity using this link: {manageOpportunitiesLink} |
| Assisted Sales Emails | Sales Opportunity Approved | Reseller | A sales opportunity has been approved by a reseller manager. | A sales opportunity has been approved. | A sales opportunity has been approved A sales opportunity, {opportunityCompanyName}, has been approved by a reseller manager at {updatedByCompanyName}. The user who approved this sales opportunity added the following comment: Comment: {opportunityComment} To manage this opportunity, please click the button below. Manage Opportunity You can also review this opportunity using this link: {manageCustomerCompanyLink} |
| Assisted Sales Emails | Sales Opportunity Denied | Reseller | A sales opportunity has been denied by a reseller manager. | A sales opportunity has been denied. | A sales opportunity has been denied A sales opportunity, {opportunityCompanyName}, has been denied by a reseller manager at {updatedByCompanyName}. The user who reviewed this sales opportunity added the following comment: Comment: {opportunityComment} |
| Assisted Sales Emails | Reseller Profile Publication Requested | Reseller Manager | A reseller company has requested to publish their profile. | {resellerCompanyName} requests to publish their profile. | A reseller requests to publish their profile {resellerCompanyName} requests to publish their profile. To review their profile, click the button below: Review Profile You can also review the reseller profile using this link: {reviewResellerProfileUrl} |
| Assisted Sales Emails | Reseller Profile Publication Request Cancelled | Reseller Manager | A reseller company has canceled the request to publish their profile. | {resellerCompanyName} canceled the request to publish their profile. | A reseller canceled the request to publish their profile {resellerCompanyName} has canceled the request to publish their profile. To review their profile, click the button below: Review Profile You can also review the reseller's profile using this link: {reviewResellerProfileUrl} |
| Assisted Sales Emails | Reseller | Reseller | A reseller profile has been unpublished by a reseller manager. | A reseller manager has unpublished your profile. | A reseller manager has unpublished your profile {updatedByCompanyName} has unpublished the profile of {resellerCompanyName}. |
| Assisted Sales Emails | Reseller Profile Publication Approved | Reseller | A request to publish a reseller profile has been approved by a reseller manager. | A reseller manager has approved your request to publish your profile. | A reseller manager has approved your request to publish your profile {updatedByCompanyName} has approved your request to publish your profile. To view your profile, click the button below: View Profile You can also review your profile using this link: {reviewResellerProfileUrl} |
| Assisted Sales Emails | Reseller Profile Publication Denied | Reseller | A request to publish a reseller profile has been denied by a reseller manager. | A reseller manager has denied your request to publish your profile. | A reseller manager has denied your request to publish your profile {updatedByCompanyName} has denied your request to publish your profile. Following is the reason provided by the user who reviewed your request: {REVIEW_RESELLER_PROFILE_COMMENT} To view your profile, click the button below: Review Profile Or review using this link: {reviewResellerProfileUrl} |
| Assisted Sales Emails | Price granted by Reseller, pending end-user action. | Existing User | Reseller accepted the quote and sent it to client. | The quote for {applicationName} was accepted | {resellerCompanyName} accepted a quote {resellerCompanyName} accepted a quote for {applicationName}. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Price granted by Sales Support, pending end-user action. | Existing User | Sales Support accepted the quote and sent it to client. | {salesSupportFullName} accepted a quote for {applicationName} | {salesSupportFullName} accepted a quote {salesSupportFullName} accepted a quote for {applicationName}.To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Quote rejected by Reseller or Reseller Manager | Existing User | Reseller or Reseller Manager rejected the quote | Your {applicationName} quote was rejected | {resellerCompanyName} rejected a quote {resellerFullName} has rejected the quote for {applicationName}. You can create a new quote if required. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Quote rejected by Sales Support or Marketplace Manager | Existing User | Sales Support or Marketplace Manager rejected the quote | {companyName} rejected your {applicationName} quote | {applicationName} quote rejected {salesSupportFullName} has rejected the quote for {applicationName}. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | End-user submitted the quote, pending Reseller action. | Reseller without param | End user submitted the quote to Reseller. | You have a quote from {customerFullName} to review | {customerFullName} submitted a quote {customerFullName} has submitted a quote for {applicationName}. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | End-user submitted the quote, pending Sales Support action. | Sales Support | End user submitted the quote to Sales Support. | You have a quote from {customerFullName} to review | {customerFullName} submitted a quote {customerFullName} has submitted the quote for {applicationName}. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | End-user submitted the quote, pending Reseller Company Admin action. | Reseller Company Admin | End user submitted the quote. | You have a quote from {customerFullName} to review | {companyName} submitted a quote {customerFullName} has submitted a quote for {applicationName}.To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Quote rejected by Marketplace Manager | Sales Support | Marketplace Manager rejected the quote | {channelAdminFullName} rejected a quote | {channelAdminFullName} rejected a quote {channelAdminFullName} of {partnerCompanyName} has rejected the quote for {applicationName}. You can create a new quote if required. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Quote rejected by customer | Reseller | End user rejected the quote | {customerFullName} rejected a quote | {customerFullName} rejected a quote {customerFullName} of {customerCompanyName} has rejected the quote for {applicationName}. You can create a new quote if required. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Quote rejected by customer | Sales Support | End user rejected the quote | {customerFullName} rejected a quote | {customerFullName} rejected a quote {customerFullName} of {customerCompanyName} has rejected the quote for {applicationName}. You can create a new quote if required. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Wholesale price updated by Reseller Manager, pending Reseller action. | Reseller | Reseller manager granted wholesale price to reseller. | The quote for {applicationName} was accepted | {resellerCompanyName} accepted a quote {resellerManagerFullName} accepted a quote for {applicationName}. Following are details about the quote: {quotePriceNegotiationComment} {quotePriceNegotiationItems} To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Reseller submitted the quote, pending Reseller Manager action. | Marketplace Manager | Quote sent to Reseller Manager for wholesale price review. | {resellerCompanyName} has received a quote | {resellerCompanyName} has received a quote A quote for {applicationName} has been sent to {resellerManagerFullName} for review. To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Reseller submitted the quote, pending Reseller Manager action. | Reseller Manager without param | Quote sent to Reseller Manager for wholesale price review. | Your quote was sent to {resellerCompanyName} for review | {resellerCompanyName} sent you a quote {resellerFullName} has submitted a quote for your review. {quotePriceNegotiuationItems} {quotePriceNegotiationComment} To see the quote, go to the following link: {quoteUrl} |
| Assisted Sales Emails | Reseller Profile Lead Created (Leads V2) | Marketplace Manager | Marketplace Manager | Lead created through reseller company profile | A Lead has been created A lead has been created through a reseller company profile. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Reseller Profile Lead Created (Leads V2) | Reseller | Lead created from the Reseller Profile by a customer notifying resellers | Lead created through reseller company profile | A Lead has been created A lead has been created through a reseller company profile. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Reseller Profile Lead Created (Leads V2) | Reseller Manager | Lead created from the Reseller Profile by a customer notifying reseller managers. | Lead created through reseller company profile | A Lead has been created A lead has been created through a reseller company profile. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Conversion Request Approved (Leads V2) | Reseller | A Reseller Manager approved the Reseller lead conversion request. | Lead conversion request approved | Lead conversion request approved Your lead conversion request has been approved. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Conversion Approval Request (Leads V2) | Reseller Manager | Reseller ask a Reseller Manager for approval to convert a lead into a new company | Lead conversion request for your approval | A Lead conversion request A reseller has submitted a lead conversion request for your approval. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Converted to Company (Leads V2) | Marketplace Manager | Lead converted to a company, notifying marketplace managers. | Lead converted to company | Lead converted to company A lead on {leadCompanyName} has been successfully converted to a company. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Converted to Company (Leads V2) | Reseller Manager | Lead converted to a company, notifying reseller managers. | Lead converted to company | Lead converted to company A lead on {leadCompanyName} has been successfully converted to a company. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Converted to Company (Leads V2) | Sales Support | Lead converted to a company, notifying sales support representative company. | Lead converted to company | Lead converted to company A lead on {leadCompanyName} has been successfully converted to a company. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Deleted (Leads V2) | App Developer | Lead deleted, notifying the lead creators | Lead deleted | Lead deleted on {leadCompanyName} A lead on {leadCompanyName} has been deleted. To view the lead details, click the button below: Button: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Deleted (Leads V2) | Referral | Lead deleted, notifying the lead creators. | Lead deleted | Lead deleted on {leadCompanyName} A lead on {leadCompanyName} has been deleted. Notes: {leadNotes} To view the lead details, click the button below: Button: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Deleted (Leads V2) | Reseller | Lead deleted, notifying the lead creators | Lead deleted | Lead deleted on {leadCompanyName} A lead on {leadCompanyName} has been deleted. To view the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Disqualified (Leads V2) | Marketplace Manager | Marketplace Manager manual lead disqualified, notifying the creators. | Lead disqualified | Lead disqualified on {leadCompanyName} A lead on {leadCompanyName} has been disqualified. To view the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Disqualified (Leads V2) | Referral | Referral lead disqualified, notifying the creators | Lead disqualified | Lead disqualified on {leadCompanyName} A lead on {leadCompanyName} has been disqualified. To view the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Disqualified (Leads V2) | Reseller | Reseller manual lead disqualified, notifying the creators. | Lead disqualified | Lead disqualified on {leadCompanyName} A lead on {leadCompanyName} has been disqualified. To view the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Disqualified (Leads V2) | Reseller Manager | A lead was disqualified, notifying Reseller Managers | Lead disqualified | Lead disqualified on {leadCompanyName} A lead on {leadCompanyName} has been disqualified. To view the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Manual Lead Created (Leads V2) | Marketplace Manager | Lead created manually by a marketplace manager, notifying the other marketplace managers from the channel. | Manual lead created | A Lead has been created A manual lead has been created on {leadCompanyName}. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Manual Lead Created (Leads V2) | App Developer | Lead created manually by a developer, notifying the other developers from the same company. | Manual lead created | A Lead has been created A manual lead has been created on {leadCompanyName}. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Manual Lead Created (Leads V2) | Referral | Lead created manually by a referral, notifying the other referrals from the same company. | Manual lead created | A Lead has been created A manual lead has been created on {leadCompanyName}. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Manual Lead Created (Leads V2) | Reseller | Lead created manually by a reseller, notifying the other resellers from the same company. | Manual lead created | A Lead has been created A manual lead has been created on {leadCompanyName}. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Manual Lead Created (Leads V2) | Reseller Manager | Lead created manually by a reseller manager, notifying the other reseller managers from the channel. | Manual lead created | A Lead has been created A manual lead has been created on {leadCompanyName}. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Manual Lead Created (Leads V2) | Sales Support | Lead created manually by a sales support, notifying sales supports. | Manual lead created | A Lead has been created A manual lead has been created on {leadCompanyName}. To review the lead details, click the button below Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Product Lead Created (Leads V2) | Marketplace Manager | Lead created from the Product Profile by a customer notifying marketplace managers. | Lead created through product profile | A Lead has been created A lead has been created through a product profile. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Product Lead Created (Leads V2) | App Developer | Lead created from the Product Profile by a customer notifying developers. | Lead created through product profile | A Lead has been created A lead has been created through a product profile. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Product Lead Created (Leads V2) | Reseller | Lead created from the Product Profile by a customer notifying resellers in the developer company, if any. | Lead created through product profile | A Lead has been created A lead has been created through a product profile. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Product Lead Created (Leads V2) | Reseller Manager | Lead created from the Product Profile by a customer notifying reseller managers. | Lead created through product profile | A Lead has been created A lead has been created through a product profile. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Referred to Marketplace (Leads V2) | Marketplace Manager | Lead referred to the marketplace, notifying marketplace managers. | Lead referred | A Lead has been referred A lead has been referred on {leadCompanyName}. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Referred to Marketplace (Leads V2) | Reseller | Lead referred to a company, notifying reseller company. | Lead referred | A Lead has been referred A lead has been referred on {leadCompanyName}. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Referred to Marketplace (Leads V2) | Sales Support | Lead referred to a company, notifying sales support representative company. | Lead referred | A Lead has been referred A lead has been referred on {leadCompanyName}. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead new status - Lost | Existing User | Notifying the creator that the lead status has changed. | Lead status - Lost | Lead status changed to LOST Status for a lead submitted on {leadCompanyName} has changed to LOST. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead new status - Open | Existing User | Notifying the creator that the lead status has changed. | Lead status - Open | Lead status changed to OPEN Status for a lead submitted on {leadCompanyName} has changed to OPEN. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead new status - Won | Existing User | Notifying the creator that the lead status has changed. | Lead status - Won | Lead status changed to WON Status for a lead submitted on {leadCompanyName} has changed to WON. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | Lead Submitted to Partner Managers (Leads V2) | Reseller Manager | A user submitted a lead to the partner managers. The Reseller Managers receives the notification | Lead submitted | A Lead has been submitted A lead has been submitted on {leadCompanyName} by a user. To review the lead details, click the button below: Lead Details You can also view the lead using this link: {leadUrl} |
| Assisted Sales Emails | High distribution API error rate | Marketplace Manager | A high error rate in the distribution API. | High error rate in distribution API | High error rate in distribution API A high error rate in distribution API for {applicationName} is observed for {Vendor} |
| Melbourne IT domain registration | Change Ownership Request | support@appdirect.com | Change ownership of a domain product. The user would like to request the ownership of the domain be changed. | {userFullName} wants to transfer domain ownership | Domain ownership transfer {userFullName} has requested the domain ownership transfer for Order ID {orderId} ownership transfer. |
| Melbourne IT domain registration | New Domain Purchased | Product Owner | New domain has been purchased. | Your {domainName} domain purchase is complete | You purchased the {domainName} domain Thank you for purchasing the {domainName} domain on the {partnerMarketplaceName} marketplace. Following are the details of your purchase:
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| Melbourne IT domain registration | Domain Transfer Complete | Product Owner | Domain transfer has been completed successfully. | Your domain transfer is complete | {domainName} transfer is now complete Your {domainName} domain has been successfully transferred to {partnerMarketplaceName} Marketplace and you now have access to your DNS management portal. If you have any questions about transferring your domain, you can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl} |
| Melbourne IT domain registration | Domain End of Contract | Product Owner | A domain subscription contract is approaching expiration. | Your domain contract will expire on {contractExpiryDate} | It’s time to renew your {domainName} domain Your {domainName} subscription will expire on {contractExpiryDate}. If you have any questions about renewing your domain, you can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl}. |
| Melbourne IT domain registration | Manually Renewing Domain End of Contract | Product Owner | A manually renewing domain subscription contract is approaching expiration. | Your domain contract will expire on {contractExpiryDate} | Your {domainName} subscription will expire on {contractExpiryDate} This domain is not set up for automatic renewal and will be available to others to register. If you have any questions about renewing your domain, you can email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on our website at {supportUrl}. |
| Melbourne IT domain registration | Domain Canceled | Product Owner | A domain has been canceled. | Your {domainName} domain has been canceled | Your {domainName} domain has been canceled We did not receive payment for {domainName}, which expired on {contractExpiryDate}. As a result, this domain has been canceled. Domain name: {domainName} Order ID: {orderId} Date purchased: {creationDate} Purchased from: {Vendor} Domain expiry date (renew before this date): {contractExpiryDate} You can email us at {supportEmail}, call us at {supportPhone}, or create a ticket using start a chat with us on our website at {supportUrl}. |
| Custom product emails | Product Credentials | Product User | Email the product's credentials to the user (during manual resolution of subscription order, user assignment, or management of app users). | Your login credentials for {applicationName} | Your login credentials for {applicationName} You can now login to {applicationName} using the following credentials: Username: {appUsername} Password: {Password} Please be aware that we do not store this information for security reasons. If you lose this information, contact the product developer to reset it. If you have questions, email us at {supportEmail}, call us at {supportPhone}, or start a chat with us on the website at {supportUrl}. |
| Custom product emails | Microsoft Temporary Admin Password for CSP | Product owner | Email temporary administrator password to first time owner/administrator of Microsoft for CSP. | Your temporary admin Microsoft password | Log in to change your temporary Microsoft password You have successfully subscribed to {applicationName}. Use the temporary credentials below to log in to your Microsoft products from your MyApps page. Username: {appUserName} Password: {Password} After your first login, you will be prompted to update your password. To access MyApps, click the button below. View MyApps |
| Custom product emails | Microsoft Temporary User Password | Product User | Email temporary password to first time users of Microsoft. | Your temporary Microsoft password. | Log in to change your temporary Microsoft password You have subscribed to {applicationName}. To log in to your Microsoft products from your MyApps page, use the temporary credentials below. Username: {appUserName} Password: {Password} After your first login, you will be prompted to update your password. To access MyApps, click the button below. View MyApps |
| Custom product emails | Microsoft Username Updated | Product User | Email username to user. | Your Microsoft username has been updated. | Your Microsoft username has been updated Your Microsoft username has been updated to {updatedAppUsername}. Your old username was {appUsername}. If you did not update your username, contact us at {supportEmail} or call us at {supportPhone}. |
| Custom product emails | Microsoft Order Placed | Product Owner | Email confirming an order has been placed. | Your {applicationName} order was successfully placed. | Your order for {applicationName} was created This is a confirmation that the order that you recently placed for {applicationName} was placed. ORDER DETAILS Order Number: {orderId} Product Name: {applicationName} Product Edition: {editionName} User Email: {userEmail} Thank you for your business with {partnerLabel}. |
| Custom product emails | Maintenance Operation Started | Company Admin | A maintenance operation has been started | A maintenance operation has been started on your account | A maintenance operation has been started on your account You are receiving this email because you are an administrator of {companyName}. The purpose of this email is to inform you that the following maintenance operation has been started on your account: {OPERATION}. |
| Custom product emails | Maintenance Operation Completed | Company Admin | A maintenance operation has been completed | Results for the completed maintenance operation on your {companyName} account | A maintenance operation has completed on your account You are receiving this email because you are an administrator of {companyName}. The purpose of this email is to inform you that an {OPERATION} maintenance operation has completed on your account with the following result: {RESULT_MESSAGE}. |
| Custom product emails | Workflow Report | Marketplace Manager | Report of the workflow execution for the Marketplace Manager | Results of the completed {WORKFLOW_NAME} maintenance operation | Maintenance operation report The purpose of this email is to inform you that the {WORKFLOW_NAME} operation was completed on your marketplace, with the following result: {workflowResult} EXECUTION DETAILS: Execution ID: {WORKFLOW_ID} Subject Type: {WORKFLOW_ENTITY_TYPE} Subject Name: {WORKFLOW_ENTITY_NAME} Subject Identifier: {WORKFLOW_ENTITY_ID} DETAILED REPORT {WORKFLOW_REPORT} |
| Custom product emails | Google apps admin user created | Company Administrator | Google Admin account was created | Welcome to your {productName} admin account | Your {productName} from {partner} admin account was created Save the following information for future reference: Username: {userName}@{googleAppsDomain} Password: {password} To set up your Google Apps account Go to admin.google.com, and then click the Google Apps for Business application tile. Accept a {productName} reseller agreement. Accept the {productName} for Work by Resellers terms of service. Verify that you own {googleAppsDomain} by clicking through the start the setup guide. Respond to the Google prompts to complete the verification process. Enable Email set up through the setup process. |
| Custom product emails | Google apps user created | Product User | An invitation to a user for a Google product on a partner marketplace | You are invited to {productName} for {userCompanyName} | You are invited to {productName} Your credentials are: Username: {appUserName} Password: {Password} |
| Custom product emails | GCP Model A: Project is created | Company Administrator | Creation of GCP admin account | Your Google Cloud Platform admin account was created | Your {Google Cloud Platform admin account} was successfully created You will be assigned to a Google project. You will receive a separate email with the following project information: Name: {projectName} Project id: {projectId} Project number: {projectNumber} Url: {projectUrl} |
| Custom product emails | GCP Model A: User is assigned to the project | Company Administrator | Assigned to a GCP project | You were assigned to a Google Cloud Platform project | You were assigned to {projectName} on the Google Cloud Platform. To access the project, click the button below or click {projectUrl} : "{projectUrl}" Use {googleUserEmail} to login into the Google Console. |
| Custom product emails | GCP Model A: Subscription canceled | Partner Email | Cancellation of GCP project | Your Google Cloud Platform project was canceled | Your {Google Cloud Platform project name} was successfully canceled. Manually cancel your {Google Cloud Platform project name} on the Google Cloud Platform console. |
| Custom product emails | GCP Model C: Billing account is created | Company Administrator | GCP admin account created | Your Google Cloud Platform admin account was created | Your Google Cloud Platform admin account was created. Save the following information for future reference: Billing Account name Billing Account ID URL You will receive a separate email assigning you to a Billing Account. |
| Custom product emails | GCP Model C: User is assigned to the billing account | Company Administrator | Assigned to GCP billing account | You were assigned to a Google Cloud Platform billing account | You were assigned to {billingAccountDisplayName} on the Google Cloud Platform. To access the Billing Account, click the button below or click {billingAccountUrl} Use {googleUserEmail} to login into the Google Cloud Platform console. |
| Custom product emails | GCP Model C : Subscription cancelation failed | Product User | Subscription cancelation failed | Disable billing for all projects linked to the Google Cloud Platform billing account | Subscription cancellation failed because {billingAccountUrl}">{billingAccountDisplayName} still has projects with active billing. You must disable billing for all projects linked to the billing account before you can cancel the subscription. See Disable billing for a project. After you disable billing for all projects, retry subscription cancelation. |
| Custom product emails | GCP Model C: Subscription closure failed | Partner Email | Disable billing for all projects linked to the GCP billing account | Disable billing for all projects linked to the Google Cloud Platform billing account | Subscription closure failed because {billingAccountUrl}">{billingAccountDisplayName} still has projects with active billing. You must disable billing for all projects linked to the billing account before you can close the subscription. See Disable billing for a project. After you disable billing for all projects, retry subscription closure. |
| Custom product emails | GCP Model C: Subscription suspension failed | Partner Email | Disable billing for all projects linked to the GCP billing account | Disable billing for all projects linked to the Google Cloud Platform billing account | Subscription suspension failed because the sub-billing account {billingAccountUrl}">{billingAccountDisplayName} has projects with active billing. To disable billing for all projects linked to the billing account, see Enable, disable, or change billing for a project. After you disable billing for all projects, retry subscription suspension. |
| Custom product emails | Granular Delegated Admin Privilege approval | Existing User | Request Granular Delegated Admin Privilege | Granular Delegated Admin Permission approval | You received this email because Granular Delegated Admin Privilege (GDAP) is not assigned automatically when a tenant is created. You need to give {partnerMarketplaceName} approval to administer your products on your behalf using the roles listed below and for the duration specified. Duration in days: {duration} Azure AD roles: [[${role.title}]] [[${role.description}]] |
| Sourcing emails | Product sourcing request submitted | Suppliers Product Sourcing request has been submitted | Product sourcing request has been created successfully by customer | Product Sourcing request has been submitted | Product Sourcing Request has been confirmed with status {status}. |
| Sourcing emails | Product sourcing request confirmed | Request owner | Product sourcing request has been created successfully by customer | Product Sourcing request has been confirmed | Product Sourcing Request has been confirmed with status {status}. |
| Sourcing emails | Product sourcing request updated | Suppliers | Product sourcing request has been updated successfully by customer | Product Sourcing request has been updated | Product Sourcing Request has been updated with status {status}. |
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