Skip to main content

Customer canceled entitlements report

This report provides detailed information on canceled subscriptions. Following is a list of the columns included in the report and a description of the included data. It can also include additional headings, if custom user and company fields have been configured for your marketplace. See Create custom attributes to learn more.

HeadingDescription
Entitlement IDThe customer's subscription ID
Customer NameThe name of the customer (user)
Customer IDUnique identifier for the customer in the marketplace
Customer UUIDThe customer's universally unique identifier (UUID) in the marketplace. The identifier is used for API calls.
Customer External IDExternal identifier on the partner's marketplace for the customer
Customer EmailThe customer's email address
Company NameName of the company to which the customer belongs.
Company IDThe ID of the company in the marketplace
Company UUIDThe company's unique universal identifier in the marketplace
Company External IDExternal identifier for the company. The marketplace partner’s identifier.
Phone NumberThe customer’s phone number
Number of UsersNumber of users associated with the product within the company
Signup DateDate the customer registered in the marketplace, in the format mm/dd/yyyy hh:mm:ss a.m/p.m.
Activate DateDate the user entered registration details in the marketplace, after receiving the welcome email, in the format mm/dd/yyyy hh:mm:ss a.m/p.m.
Vendor NameName of the vendor in the marketplace
App IDUnique ID for the application in the marketplace
App NameName of the application or product
Edition NameName of the edition associated with the application or product
Edition PricePrice of the edition or product
Entitlement Created OnDate on which the subscription was created
Entitlement StatusThe status of the subscription. Possible statuses are: initialized, failed, free, trial, free trial expired, active, suspended, and cancelled. For more information, see Order and subscription statuses.
Canceled OnDate the entitlement was canceled
Seats assignedNumber of seats assigned for this product
Number of launchesThe number of times the application was launched by the user.
Termination feeFee charged for early termination of the product subscription.
Minimum contract lengthThe number of billing cycles during which a customer is under contract for a product subscription.
Grace PeriodNumber of days after the invoice's due date before a past-due payment results in the suspension of the associated subscription
Amount LostAmount of revenue lost due to early cancellation of a contract
Active Order Start DateDate on which an active subscription starts
Active Order End DateDate the Active Order Ends
Active Order Next Invoice DateDate on which the next invoice will be billed for an active order
Active Order Billing FrequencyThe billing frequency of the product or edition
TesterIndicates whether or not the user is a tester in the marketplace. The possible values are Yes and No.

Was this page helpful?