Cart abandonment report
A list that contains details of all customers who after adding items to a cart abandoned transactions. The data in this report can provide valuable insights into customer behavior and help understand potential reasons for cart abandonment.
To create a Cart Abandonment report:
- Go to Mange > Marketplace > Reports > Create Report.
- Enter a name for the report. In the Report Type field, select Abandoned Cart Report.
- Specify other details for the report and click Create Report to generate the report.
The report contains the following column headings, and can It can include additional headings, if custom company fields have been added for your marketplace. See Create custom attributes to learn more.
Heading | Description |
---|---|
Cart ID | A unique identifier for the shopping cart. |
Created | The date and time when the cart was created. |
Last Updated | The date and time when the cart was last updated. |
Status | The current status of the cart/transaction. |
Subtotal | The transaction amount excluding taxes and shipping fees. |
Tax Amount | The estimated tax amount charged for the transaction. |
Total Amount | The total transaction amount including taxes and shipping fees. |
Buyer Company Name | The company making the purchase. |
Buyer Company UUID | The unique universal identifier of the buyer company in the marketplace. |
Buyer Company External ID | The external ID of the buyer company. |
Buyer User | The customer who is paying for the purchase. |
Buyer email | The customer's email. |
Buyer Type | The type of customer. |
Owner Company Name | The name of the owner company. |
Owner Company UUID | The unique universal identifier of the owner company. |
Owner Company External ID | Unique identifier for the sales agent. |
Owner User | The name of the user from the owner company making the purchase. |
Owner email | The email ID of the user from the owner company. |
Currency | The transaction currency. |
Locale | The default language for the marketplace. |
Product ID | The unique identifier of the product or application added to the cart for purchase. |
Product UUID | The unique universal identifier of the product or application added to the cart for purchase. |
Product Name | The name of the product or application added to the cart for purchase. |
Edition ID | The unique identifier of the product edition. |
Edition UUID | The unique universal identifier of the product edition. |
Edition Name | The name of the product edition. |
Vendor Company UUID | The unique universal identifier of the product vendor or application developer in the marketplace. |
Vendor Company External ID | The external ID of the product vendor or application developer in the marketplace. |
Checkout Step | The step at which the cart was abandoned. |
Discount Code | The discount code, if applicable, that is applied to the cart. |
Discount Type | The type of discount. Possible values are: fixed price and percentage. |
Discount Billing Cycle | The number of billing cycles for a discount. |
Percentage Discount | The discount percentage if the discount type is percentage. |
Price Discount | The discount amount if the discount type is fixed price. |
Discount ID | The unique identifier for the discount. |
Discount UUID | The unique universal identifier for the discount. |
Quantity | The total number of licenses added in the cart. |
Unit | The unit type for product edition. |
Buyer Company ID | The unique identifier of the buyer company in the marketplace. |
Buyer ID | The unique identifier of the customer. |
Buyer UUID | The unique universal identifier of the customer. |
Buyer External ID | The external identifier of the customer. |
Owner Company ID | The unique identifier of the owner company. |
Owner ID | The unique identifier of the user from the owner company. |
Owner UUID | The unique universal identifier of the user from the owner company. |
Owner External ID | The external identifier of the user from the owner company. |
Cart Item UUID | The unique identifier for the shopping cart item. |
Pricing Plan ID | The unique identifier of the product plan. |
Pricing Plan UUID | The unique universal identifier of the product plan. |
Pricing Duration | The duration of the product plan. |
Vendor Company Name | The name of the product vendor or application developer in the marketplace. |
Vendor Company ID | The unique identifier of the product vendor or application developer in the marketplace. |
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