Pricing hierarchy
Multiple prices can be configured for products. When more than one price is configured, a product pricing hierarchy dictates which price applies to transactions: the highest-level price in the hierarchy that applies to the purchaser and is configured applies. Customers pay either the marketplace sale price or a custom price, and resellers purchase products at the wholesale price that is applicable to all resellers, a wholesale price unique to the reseller company, or a wholesale price unique to a purchase.
The following table displays the pricing hierarchy.
Hierarchy level | Price type | Purchaser | Description | Set by | Default price | Configuration information |
---|---|---|---|---|---|---|
1 (Highest) | Selling price | Reseller customer | Set for a specific purchase on quotes and during assisted sales. The price the customer pays. | Resellers, Reseller Managers | Marketplace sale price | Resellers: Customize opportunities, Quotes, Purchase products on behalf of customers |
2 | Custom Reseller wholesale price | Reseller | Set for a specific purchase. The price the reseller company pays. | Reseller Managers | Reseller company wholesale price if there is one or the wholesale price | Quotes |
3 | Reseller company wholesale price | Reseller | Set for a specific reseller company. The price the reseller company pays. | Reseller Managers | Wholesale price | Manage the reseller catalog |
4 | Wholesale price | Reseller | The price that reseller companies pay. | Marketplace Managers | Marketplace sale price | Edit marketplace pricing |
5 | Custom marketplace sale price | Marketplace Customer | Set for a specific purchase. The price the customer pays. | Marketplace Managers, Sales Support Representatives | Marketplace sale price | Marketplace Managers: Purchase products on behalf of users SSRs: Purchase products on behalf of users, Customize opportunities |
6 | Marketplace sale price | Marketplace Customer | The price that marketplace customers pay. | Marketplace Managers | Developer price | Edit marketplace pricing |
7 | Developer price | Marketplace | The price that Developers suggest marketplaces charge for the product. | Developers | Edit editions and pricing |
When users do not manually set prices, the default prices shown in the table apply. For example, when Marketplace Managers do not set Marketplace sale prices, the Marketplace sale price is the Developer price which is also the price that marketplaces pay Developers. In this scenario, marketplaces earn no margin on sales.
The differences between prices in the hierarchy result from pricing markups. When users mark up prices, it affects sales revenue gains and losses. For example, when Marketplace Managers mark up a $10 Developer price by $5 to set a Marketplace sale price of $15 for a product, the marketplace sales revenue per unit increases by $5. For more information, see Price markups.
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