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Pricing hierarchy

Multiple prices can be configured for products. When more than one price is configured, a product pricing hierarchy dictates which price applies to transactions: the highest-level price in the hierarchy that applies to the purchaser and is configured applies. Customers pay either the marketplace sale price or a custom price, and resellers purchase products at the wholesale price that is applicable to all resellers, a wholesale price unique to the reseller company, or a wholesale price unique to a purchase.

The following table displays the pricing hierarchy.

Hierarchy levelPrice typePurchaserDescriptionSet byDefault priceConfiguration information
1 (Highest)Selling priceReseller customerSet for a specific purchase on quotes and during assisted sales. The price the customer pays.Resellers, Reseller ManagersMarketplace sale priceResellers:
Customize opportunities, Quotes, Purchase products on behalf of customers
2Custom Reseller wholesale priceResellerSet for a specific purchase. The price the reseller company pays.Reseller ManagersReseller company wholesale price if there is one or the wholesale priceQuotes
3Reseller company wholesale priceResellerSet for a specific reseller company. The price the reseller company pays.Reseller ManagersWholesale priceManage the reseller catalog
4Wholesale priceResellerThe price that reseller companies pay.Marketplace ManagersMarketplace sale priceEdit marketplace pricing
5Custom marketplace sale priceMarketplace CustomerSet for a specific purchase. The price the customer pays.Marketplace Managers, Sales Support RepresentativesMarketplace sale priceMarketplace Managers:
Purchase products on behalf of users
SSRs:
Purchase products on behalf of users, Customize opportunities
6Marketplace sale priceMarketplace CustomerThe price that marketplace customers pay.Marketplace ManagersDeveloper priceEdit marketplace pricing
7Developer priceMarketplaceThe price that Developers suggest marketplaces charge for the product.DevelopersEdit editions and pricing

When users do not manually set prices, the default prices shown in the table apply. For example, when Marketplace Managers do not set Marketplace sale prices, the Marketplace sale price is the Developer price which is also the price that marketplaces pay Developers. In this scenario, marketplaces earn no margin on sales.

The differences between prices in the hierarchy result from pricing markups. When users mark up prices, it affects sales revenue gains and losses. For example, when Marketplace Managers mark up a $10 Developer price by $5 to set a Marketplace sale price of $15 for a product, the marketplace sales revenue per unit increases by $5. For more information, see Price markups.

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