Configure support resources

Customers may sometimes need help navigating the marketplace. By default, the marketplace footer includes a link to a technical support site, a support center contact form, a support call center phone number, and a support email address. You can modify these to reflect your own technical support organization by specifying them in the General Settings page.

To configure support resources

📝 Note: If the AppDirect logo appears in the upper-left corner of the page, when Manage > Marketplace appears in this topic, click the grid icon > Switch to | Store, instead.

1. Go to Manage > Marketplace > Settings > SETTINGS | General Settings, then scroll to the SUPPORT RESOURCES section of the page.
2. Enter a URL in the Support Center URL field.
   By design, this links to a community support forum or knowledge base.
3. Enter a URL in the Contact Support URL field.
   By design, this links to a support case ticketing system.

   Note: You can use these two support URL fields to link to any support resources that you think are useful for your marketplace customers.

4. Enter your support organization's email address in the Support Email field.
5. Enter your support organization's telephone number (including any international calling code and in-country area code) in the Support Phone field.
6. Click Save Settings.
   Your support contact information is saved. This information can be used in customer emails, or accessed from links in your marketplace header or footer.