Retain scheduled changes during Microsoft subscription sync

When the Microsoft Sync Tool corrects or remigrates a subscription, scheduled changes that exist in Partner Center are now detected and reapplied automatically. Marketplace Managers no longer need to manually re-create seat count, SKU or product, or billing term or frequency changes after a sync.

Previously, syncing subscription data from Partner Center could cancel a pending scheduled change on the marketplace. That could drop a contract change the customer or administrator had already arranged—for example, a seat reduction at renewal—without warning.

Supported scheduled change types

The Sync Tool detects and reapplies scheduled changes from Partner Center for:

• Seat count (quantity) changes
• SKU or product changes
• Billing term or frequency changes

How sync handles scheduled changes

When a subscription with a pending scheduled change in Partner Center is synced, the operation runs in two stages:

1. Primary correction — The subscription is aligned with current Partner Center data (immediate contract alignment).
2. Scheduled change reapplication — After the primary correction completes, the pending scheduled change is reapplied to match the values that existed in Partner Center before sync.

No separate action is required on the happy path. The scheduled change reapplication starts only after the primary correction is confirmed complete.

After sync completes

Verify that:

• Partner Center data is aligned on the marketplace subscription.
• The scheduled change remains on the subscription with the expected type, quantity, SKU, and billing term or frequency.

When scheduled change reapplication fails

If the scheduled change cannot be reapplied—for example, due to a Power API error, timeout, or validation failure—the primary subscription correction may still succeed.

In that case, the subscription appears on the Synced Subscriptions tab with a failure indication. The failure means the correction completed but the scheduled change was not reapplied. Review Partner Center and the marketplace subscription and take manual action to restore the scheduled change if needed.

Related topics

• Microsoft Sync UI
• New Commerce Experience (NCE) — seat changes and scheduled quantity reductions