Transfer a Google customer from one reseller to another

The Google Transfer Tool allows Marketplace Managers to transfer a Google Account (Tenant) and its associated subscriptions from an external Google Reseller account (example: Reseller A) or directly from Google to another Google Reseller account (example: Reseller B) within the Marketplace.

📝 Note: Google Cloud Platform is currently not supported. By default, Google only supports annual contracts. Therefore, the tool does not support the transfer of multi-year contracts.

Prerequisites

Before using the Google Transfer Tool, ensure the following prerequisites are met:

⚠️ Warning: Partners must conduct a production UAT (User Acceptance Testing) before enabling this feature, as Google does not support sandbox testing. If issues arise during UAT, contact your AppDirect representative for assistance.

• The feature will not be enabled by default. Contact your AppDirect technical representative to request this feature.

• Set up Google integration, if not done already. Refer to Sell and manage Google products for more details.

  ⛔ Caution: Double-check all prerequisites and marketplace settings as specified in this section, even if previously configured.

• Verify that the Google Products for which the transfer will be executed are present on the platform.

• Ensure that the customer has generated a transfer authorization. For details, refer to the Generate Transfer Authorization documentation.

• Ensure a valid payment instrument or method is set up for the customer.

To transfer a customer

1. Go to Manage > Marketplace > Settings > INTEGRATION | Google Transfer Tool. The Subscription Transfer Requests list page appears.

2. Click New Request. The New Request page appears.

3. Complete the following fields:

   • Reseller Public Identifier: Select the public identifier of the reseller to which you want to transfer the subscription.
   • Marketplace Company: Select the marketplace company. Before you select, ensure that the billing details and company address are configured.
   • Google Domain: Enter the domain details of the reseller.
   • Marketplace User: Select the marketplace user whose subscription needs to be transferred to the reseller.

4. Click Get Transferable Products. The list of eligible products and editions that can be transferred appears.

5. Select the product(s) to transfer from the list.

6. Click Transfer to begin the transfer process. The Subscription Transfer Requests list page appears displaying the status Completed or Failed.

   ℹ️ Information: This is a synchronous process, and the status will be updated within 2 minutes. Refresh the page to check the status.
   - Completed: The transfer has successfully completed.
   - Failed: If the transfer fails, contact Support for assistance.

To view the transferred order

After a successful transfer, follow the steps below to view the transferred order:

Navigate to Manage > Marketplace > Operations > Companies and then check for the latest active order for Google under the Billing tab.

To verify the transfer through user account

To verify the transferred order, you can either ask the user to check the app tile on their MyApps page or impersonate them. For impersonation, navigate to Manage > Marketplace > Operations > User > Manage User > Impersonate.

📝 Note: Impersonation is not recommended. Follow your company's policies regarding impersonation.

Frequently Asked Questions (FAQs)

Have more questions about the Google Transfer Tool? This section provides answers to some of the commonly asked questions related to the Google Transfer Tool.

How do I get the Reseller Public Identifier?

1. Login to Google Console.
2. Go to Settings and obtain the Reseller Public Identifier. This value is constant for a reseller, keep a note of it for future transfers.