Add users

Complete the following procedure to manually add a new user to your company without first emailing an invitation. This makes it possible to add users to the marketplace when your email service—for example, Google Apps or Office 365—is purchased and managed through the marketplace.

📝 Note: This functionality is only available after ownership of a custom domain has been verified and propagated to the marketplace. Domains purchased through the marketplace are automatically verified. Optionally, domain verification can also be performed through setup of a GSuite or Office 365 account purchased through the marketplace. See Edit integration.

To add users

1. Go to Manage > Account > Users. The Manage Users page opens.
2. Click Add Users, then click Add User from the drop-down list. The Add User page opens.
3. Type the new user’s First Name and Last Name.
4. Enter a new Email address for the user. If there is a drop-down menu with more than one company, select the company that you want the user to join.
5. Select the primary Role for the user from the list. If you need to assign additional roles to this user, you can do so after the user has been created. See Assign user roles to learn more.
6. In the bottom pane, under Password Creation, select Auto-generate or Create manually. Regardless of your choice, when users first log in, they must change their password.
7. Under Email Password to Recipients, indicate who should receive a copy of the password credentials. For example, if you want a new employee’s supervisor or an office administrator to be copied so that they can provide the password to the user on their first day of work, enter their email address.
   
   

   📝 Note: As the Company Administrator, your email address is automatically entered as one of the recipients, but you can remove your email address.

8. Click Next. The Confirm & Save page opens.
9. Do one of the following:
   • Click Save. The user is created.
   • Click Save and Add Another User. The user is created, and another Add User page opens.