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Manage auto-renewal from the assisted sales order modal

Marketplace Managers, Sales Support Representatives, Reseller Managers, and Resellers can turn auto-renewal on or off for a subscription from the assisted sales order modal. This removes the need to impersonate an end user and open the subscription list to re-enable auto-renewal.

The Re-enable Autorenew supports late renewal and other assisted sales workflows for auto-renewable subscriptions.

📝 Note: This documentation page may refer to Manage > Marketplace in navigation steps. If the Manage option is not available in your navigation, click the grid icon on the top-left corner of your header and click Marketplace.

❗ Important: This feature is currently in Early Availability (EA) status. Contact your AppDirect technical representative to request it. No marketplace setting is required after AppDirect enables the feature.

Before you begin​

The Re-enable Autorenew option appears only when all of the following are true:

  • You have one of the authorized roles: Marketplace Manager, Sales Support Representative, Reseller Manager, or Reseller.
  • The subscription is scheduled to end at the end of the contract.
  • The product edition is not configured with auto-renewable set to false.

📝 Note: The option is available in the assisted sales order modal only. It does not appear in the Opportunities workspace or in the self-serve view. Users without an authorized role do not see the setting.

Turn auto-renewal back on​

  1. Go to one of the following locations:

    • Manage > Marketplace > Dashboard > Billing | Orders
    • Manage > Marketplace > Dashboard > Home | Users > user name, then scroll to the Orders table
    • Manage > Marketplace > Dashboard > Home | Companies > company name, then click the Billing tab

  2. Click the subscription or order. The order details dialog (order modal) opens.

  3. When auto-renewal is off, click Re-enable Autorenew to turn it back on.

The subscription’s auto-renewal status is updated without impersonating the customer.

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