Approve free trial extension

After an end user requests a free trial extension, as a Marketplace Manager you can approve the request from the orders page.

To approve free trial extension as a Marketplace Manager

1. Go to one of the following pages:
   • To view all marketplace orders, go to Manage > Marketplace > Dashboard > BILLING| Orders. The Orders page opens.
   • To view all orders for a specific user, go to Manage > Marketplace > Dashboard > HOME| Users > user name, and scroll to the Orders table.
   • To view all orders for a specific company, go to Manage > Marketplace > Dashboard > HOME| Companies > company name, and click the Billing tab. The Orders table appears.
2. Click the order which contains the free trial extension request. The order's details dialog opens.
3. Click Extend Free Trial. The Extend Free Trial dialog opens.
4. Select the new end date for the free trial using the date picker. This determines how long the trial will be extended.
5. Click Submit and then click Extend Free Trial to confirm. The request will be sent to the vendor system for processing.
6. Go to Manage > Marketplace > Dashboard > EVENTS | Event Logs. The Event Logs page opens.
7. Scroll to the Pending Events table, then click Resolve next to the event. The Resolve Event dialog opens and describes the issue in general terms.
8. Select Event Succeeded under Even Result and then click Save. The free trial is successfully extended, and the marketplace updates both the Free Trial End Date and the Billing Start Date, which is recalculated based on the new free trial period.