Frequently asked questions (FAQs)

Have more questions about the new experience of Product Uploader feature? This section provides answers to some of the commonly asked questions.

How do I enable the new experience?
Contact your AppDirect technical representative to request feature enablement.

Can I use both experiences?
During the preview period, you may have access to both. Check with your representative.

Will my existing CSV files work?
Yes, the CSV format is compatible. However, always use the latest template for best results.

What happens if an upload fails?
Review the error report, fix issues, and re-upload. Partial successes are preserved.

Can I undo bulk operations?
Some operations can be reversed by uploading corrected data. Check the activity log for details.

How often is the preview updated?
Updates are released iteratively. AppDirect releases new features on a weekly basis. You can monitor AppDirect Release Notes for regular updates.

Is the preview stable for production use?
The preview is functional but may have limitations. Use with caution for critical operations.

What if I find a bug?
Report bugs through your AppDirect support channel with detailed information.