Frequently asked questions (FAQs)

Have more questions about the new experience of Product Uploader feature? This section provides answers to some of the commonly asked questions.

How do I enable the new experience?
Contact your AppDirect technical representative to request feature enablement. Once enabled, the new experience opens by default when you navigate to Product Uploader.

Can I use both experiences?
Yes. During the transition period, both the new and legacy experiences are available. You can switch between them using the in-product toggle. The legacy Product Uploader interface is planned for retirement at the end of 2026.

Will my existing CSV files work?
Yes, the CSV format is compatible. However, always use the latest template for best results.

What happens if an upload fails?
Review the error report, fix issues, and re-upload. Partial successes are preserved.

Can I undo bulk operations?
Some operations can be reversed by uploading corrected data. Check the activity log for details.

How often is the Early Access experience updated?
Updates are released iteratively. AppDirect releases new features on a weekly basis. You can monitor AppDirect Release Notes for regular updates.

Is the Early Access experience stable for production use?
The new experience is functional but may have limitations.

What if I find a bug?
Report bugs through your AppDirect support channel with detailed information.