Frequently asked questions (FAQs)

Have more questions about the new experience of Product Uploader feature? This section provides answers to some of the commonly asked questions.

How do I enable the new experience?
Contact your AppDirect technical representative to request feature enablement. Once enabled, the new experience opens by default when you navigate to Product Uploader.

Can I use both experiences?
Yes. During the transition period, both the new and legacy experiences are available. You can switch between them using the in-product toggle. The legacy Product Uploader interface is planned for retirement at the end of 2026.

Will my existing CSV files work?
Yes, the CSV format is compatible. However, always use the latest template for best results, especially if your marketplace has additional locales and templates now include localized columns.

Does the new experience support localized catalog content in bulk?
Yes. When additional locales are configured, Create, Update, and Download workflows support localized field values for entities such as Product Basics, Benefits, Features, Feature Characteristics, Images, Media and Resources, Edition, Integration, and Entire Catalog. See Create and publish products in bulk and Update catalog in bulk.

Does Full Catalog Download include product custom attributes?
Yes. The Full Catalog Download ZIP includes a Product Custom Attributes CSV with product identifiers, attribute keys, and values for populated locales. To bulk-update those values, use Update Catalog > Update Product Branding > Product Custom Attributes. Creating or updating custom attributes through the Full Catalog upload or Create Entire Catalog flow is not supported. See Update catalog in bulk.

Can I filter Marketplace Settings by custom integration?
Yes. In Update Marketplace Settings, use the Custom Integration filter to download or update settings only for products tied to a selected integration. The exported CSV includes a Custom Integration column. Updates apply only to products in scope; out-of-scope rows return validation errors. See Update catalog in bulk.

Why are CSV headers only in En-US?
Column headers remain in En-US. Localized content is supplied in the values according to the column and locale conventions documented in the templates.

Are En-US values required?
Yes. En-US values are mandatory for product details, even when you also provide translations for other locales.

Is pricing localized?
No. Pricing attributes are not localized. Use price update workflows for price changes.

Why don’t I see locale columns in my template?
Localized columns appear when you use the new Product Uploader experience and your marketplace has additional locales configured. Download a fresh template from Products > CATALOG | Product uploader.

What happens if an upload fails?
Review the error report, fix issues, and re-upload. Partial successes are preserved. For localization errors, the report identifies the column, row, locale, and rule violated.

Can I undo bulk operations?
Some operations can be reversed by uploading corrected data. Check the activity log for details.

How often is the Early Access experience updated?
Updates are released iteratively. AppDirect releases new features on a weekly basis. You can monitor AppDirect Release Notes for regular updates.

Is the Early Access experience stable for production use?
The new experience is functional but may have limitations.

What if I find a bug?
Report bugs through your AppDirect support channel with detailed information.