Pay invoices

This topic applies to the marketplaces that allow Marketplace Managers to pay all unpaid invoices on behalf of end users. In all other marketplaces, Marketplace Managers can only try to pay invoices after a payment fails (see Retry payments).

Prerequisite: End users must have at least one saved payment method. When necessary, Marketplace Managers can add or edit payment methods for them. See Impersonate users and Configure billing information.

To pay invoices

📝 Note: If the AppDirect logo appears in the upper-left corner of the page, when Manage > Marketplace appears in this topic, click the grid icon > Switch to | Store, instead.

1. Go to Manage > Marketplace. The My Marketplace Dashboard page opens.
2. Click Invoices. The Invoices page opens.
3. Click the row for the unpaid invoice. The invoice details page opens.
4. Click Pay Invoice. (If the page displays a Retry Payment button instead, see Retry payments.) The Confirm Payment dialog opens and one of the following occurs:
   • No payment methods appear because there is no billing information saved for the end user. Click Cancel and repeat this procedure after a payment method is saved.
   • The end user's saved payment methods appear.
5. Do one of the following:

   • When there is more than one payment method, select one.

   • To select a payment method not presented but that is supported by the Marketplace, click Change and enter the payment method information.

     📝 Note: This payment method then becomes the default payment method.

   • When there is one payment method, proceed to the next step.

6. Click Confirm Payment.