Manage users

Marketplace Managers can perform several account management actions from the user's details page.

To manage users

📝 Note: If the AppDirect logo appears in the upper-left corner of the page, when Manage > Marketplace appears in this topic, click the grid icon > Switch to | Store, instead.

1. Go to Manage > Marketplace > Dashboard > HOME | Users and then click a row in the user list. The user's details page opens.
2. Click Manage User, then select one of the following actions.

Action	Description	Notes
Send a password reset email	The user receives an email notification to reset his or her password.	Before you click the link, ensure that you want to send a password reset email to the user. There is no confirmation dialog.
Reset the user’s password	Resets the user's password to a temporary password. The user must set a new password the next time he or she logs in.	This is useful if, for example, users must be logged in to their AppDirect account to access their email, they would be unable to view a reset password email. For this reason, the Marketplace Manager resets the password and provides the password to the user.
Disable the user's account	The user's account is disabled.	When you click Disable account, the account is immediately disabled. There is no confirmation dialog. To re-enable the account, click Manage User > Enable account.
Request account access	Sends an email to a user requesting permission to impersonate the user's account. Users can accept or deny the request from their Settings page. This action might be necessary if your role does not include automatic permission to impersonate users.	If the user approves the request, you can impersonate the user for the number of days defined for your marketplace.
Manage custom fields	Opens a dialog containing custom fields that have been created to gather information about a company when it is first activated. Custom fields can include departmental budget code, employee ID, and other information.	As the Marketplace Manager, you can change any information on this page.You can also add custom fields at any time in the marketplace.
Join company	Allows you to join a user's company. You might need to join a user’s company to assign applications to company users, manage user roles or groups, and update billing information.	The Join Company link only appears in the drop-down list if you are not already a member of the company.