Manage users

Marketplace Managers can perform account management actions from a user's details page.

To manage users

📝 Note: This documentation page may refer to Manage > Marketplace in navigation steps. If the Manage option is not available in your navigation, click the grid icon on the top-left corner of your header and click Marketplace.

1. Go to Manage > Marketplace > Dashboard > Home | Users.
2. Use search, filters, or sorting to find the user.
3. Click a row in the Users list. The selected user's details page opens.
4. Click Manage User, then select one of the available actions.

Action	Description	Notes
Send a password reset email	Sends an email notification so the user can reset their password.	Before you click the link, ensure that you want to send a password reset email to the user. There is no confirmation dialog.
Reset the user’s password	Resets the user's password to a temporary password. The user must set a new password the next time they log in.	Useful when users cannot access their email to complete password reset. The Marketplace Manager can reset the password and provides the password to the user.
Disable the user's account	Disables the user's account.	When you click Disable account, the account is immediately disabled. There is no confirmation dialog. To re-enable the account, click Manage User > Enable account.
Request account access	Sends an email to a user requesting permission to impersonate the user's account. Users can accept or deny the request from their Settings page. This action might be necessary if your role does not include automatic permission to impersonate users.	If the user approves the request, you can impersonate the user for the number of days configured for your marketplace.
Manage custom fields	Opens a dialog containing custom fields associated with the user and company. Custom fields can include departmental budget code, employee ID, and other information.	Marketplace Managers can update custom field values.
Join company	Lets you join the user's company to perform company-level tasks such as, assign applications to company users, manage user roles or groups, and update billing information.	The Join company option appears only when you are not already a member of that company.