View and resolve pending events

The Pending Events table on the Event Logs page contains log entries about delayed or failed provisioning of products to their assigned users. The following provisioning events can appear in the table:

• Create Subscription
• Change Subscription
• Cancel Subscription
• Subscription Notice
• User Assignment
• User Unassignment
• User Updated
• AddOn Order
• AddOn Change
• AddOn Cancel
• AddOn Bind
• AddOn Unbind

To view and resolve pending events

📝 Note: If the AppDirect logo appears in the upper-left corner of the page, when Manage > Marketplace appears in this topic, click the grid icon > Switch to | Store, instead.

1. Go to Manage > Marketplace > Dashboard > EVENTS | Event Logs. The Event Logs page opens.
2. Scroll to the Pending Events table, then click Resolve next to the event that has failed or is not complete. The Resolve Event dialog opens and describes the issue in general terms.
3. (Optional) Click the Token link in the Event Details section. The XML-format request that is sent to the developer for provisioning appears. The XML may help you discover why the event is not being processed, for example, an old URL or incomplete customer information.
4. Click one of the following buttons:
   • Resubmit Event—If you or the developer were able to correct the problem, the request is resubmitted, and processed normally. The event is removed from the Pending Events table when processing is complete.
   • Resolve Manually—If you were able to correct the problem manually (that is, without resubmitting). The Complete Event dialog appears.
     1. Select one of the Event Result options.
     2. Select one of the Error Codes. For more information see Event error codes.
     3. Enter an account ID and user ID in the corresponding field.
     4. (Optional) Select the Send an email notification checkbox to send a notification to the customer.
     5. Click Save. The event is removed from the Pending Events table.