Manage product reviews

Marketplace Managers can manage how product reviews are created and displayed for each product on their marketplace. To view a product profile, customers click a product listing on the Featured Applications or the All Applications page.

The following features are available to help you manage how reviews are added to your product profiles.

AppDirect Reviews and Questions

This standard marketplace feature enables customers to write product reviews and to ask questions that are visible to anyone who visits the product’s profile page. For more information about this option, see Enable and approve reviews and questions.

AppDirect Reviews Aggregator

❗ Important: To use this feature, your marketplace must be configured with a compatible storefront theme, such as the Plaza theme. The Storefront Builder is currently in Early Availability status. Features in Early Availability status are only available in production to a limited number of customers based on fit with specific use cases. If you would like to use the Reviews Aggregator described here during the Early Availability phase, contact your AppDirect technical representative.

The AppDirect Reviews Aggregator is an add-on that uses external partners to collect and display reviews for your products. The Reviews Aggregator enables marketplaces to significantly expand the number of reviews that appear on product profile pages. Currently, the feature supports the following two partners:

G2

G2 enables you to add reviews to your products that were written by users who reviewed the same products on G2. External reviews give your customers more information to help them choose products that meet their needs.

Note the following about G2 reviews:

• Reviews are imported exactly as they are written by contributors on external sites.
• G2 reviews are added to existing reviews on your marketplace.
• Marketplace Managers cannot moderate, filter, or delete G2 reviews.
• G2 does not give users the ability to write reviews on your product profiles. It only adds reviews that were previously created outside of your marketplace. You can use the existing review functionality, or add Yotpo as an option to enable users to write reviews on your product profiles.

Yotpo

Yotpo gives you more options than the Reviews and Questions feature that is currently available on every marketplace (see Enable and approve reviews and questions). For example, Yotpo reviews can include information about the user who submitted the review.

Marketplace Managers can manage and moderate Yotpo reviews before they’re added to the product profile. For example, you can prevent offensive language from appearing in reviews, define what types of reviews are included, and so on. You can also determine whether reviewers are required to confirm their review.

Note the following about external user-generated content providers:

• You can enable both G2 and Yotpo for your marketplace.
• Reviews that your users create on Yotpo appear together with G2 reviews on the product profile page. The source of each review appears next to the review on the product profile. However, you cannot see Yotpo reviews in the G2 administrator user interface, and you cannot see G2 reviews in the Yotpo administrator user interface.
• Yotpo is optional. If you do not want to use an aggregator like Yotpo to allow users to write reviews, you can use the marketplace review feature described in the Enable and approve reviews and questions topic.

See Enable the Reviews Aggregator for more information.