Error codes associated with Docusign

Occasionally, you might receive an error. The following table contains information about possible error codes associated with Docusign.

Issue	Description	Example Error Code	Solution
Wrong edition code	An invalid edition code was assigned to the Docusign product.	CONFIGURATION_ERROR	Contact AppDirect support and request that they update the Docusign product edition code.
User Sync is not enabled	User Sync is not enabled.	UserSyncException	Contact AppDirect support and request that they enable User Sync.
User already exists	The user's email address already has a Docusign account associated with it.	USER_ALREADY_EXISTS	Contact the user and ask them for an email that has not already been used with a Docusign account. Create a new marketplace account with the new email. Update the user's email in the marketplace. Note: If you update the email for the current user, it might cause errors on the products that were already purchased. Repurchase Docusign using the newly provided email.
Marketplace credentials not configured	There are no marketplace credentials defined for the marketplace.	CONFIGURATION\_ERRORerrorMessage=Failed to find partner=APPDIRECT and Default partner=APPDIRECT is not defined.	Contact AppDirect support and request that they add valid marketplace credentials to the Docusign connector.
Invalid partner ID	The Docusign partner identifier is invalid.	CONFIGURATION\_ERRORerrorDescription=Request not found: POST - https://api-d.docusign.net/subscription/v1/partners/njk45-4kjbfgewr-45kj45b-4534534/accounts	Contact AppDirect support and request that they update the partner's Docusign ID with a valid value.
Invalid integrator key	The Docusign identifier is invalid.	UNKNOWN\_ERROR errorMessage=Error getting authentication token from Docusign for docusignPartnerId=caa43df9-8253-4a5e-8a12-cf6e2979e62c	Contact AppDirect support and request that they update the Docusign identifier with a valid value.