Manage roles

❗ Important: The v1 version of role management pages is deprecated. The support and Service Level Agreements (SLAs) that are offered to marketplaces that currently use v1 will continue to apply until v1 is retired. Support for v1 will end when the product is retired. Retirement is currently scheduled to happen on June 24, 2022. When v1 is decommissioned, it will no longer be available and you'll need to migrate to v2. See Product lifecycle phases for more information about the duration and impacts of each phase. Contact your AppDirect technical representative to have v2 enabled for your marketplace.

Each user in your company can be assigned one or more roles on the Manage Roles page. User roles determine which actions a user can perform. The following user roles are available:

• Billing Administrator—Manages a company's financial relationship with a marketplace. Billing Administrators have confidential access to their company's billing information, and can take over billing on behalf of their associated company for any product contract that any of the company’s associated end users have ordered.
• Company Administrator—Typically the person who establishes a company's overall relationship with your marketplace. This user can invite the company's staff to join your marketplace as end users.
• Marketplace Manager—Can view and manage the marketplace catalog, customers and billing.
• Reports Marketplace Manager—Can view and manage reports as a Marketplace Manager, but does not have any other Marketplace Manager permissions.
• Developer—Creates products, then requests to integrate these products into your marketplace. These users have access to their company's own products and API integration events.
• Product Support—Has full access to edit any product's details at any time. This role is designed to help Developers during the development and integration of their products. They can also manage the product catalog for one marketplace.
• Sales Support—Creates registered companies on a marketplace and invites their first user to register and activate an associated user account. They can also buy products and bundles on behalf of any other user.
• Customer Support—Creates registered companies on a marketplace and invites the first user to register and activate an associated user account. They can also administer user account settings for all registered users on a marketplace.
• User—Can buy and manage their own products. Everyone has user privileges by default.
• Reseller—Can view, access and make purchases on behalf of marketplace customers they manage.
• Reseller Manager—Can view, create and manage resellers and their associations to orders and companies.

There are two roles that users in a company can have that cannot be assigned by a Company Administrator. These roles are:

• Network Manager—Manages a hierarchy of multiple marketplaces. This role is only available in Network edition marketplaces. Network Manager.
• Network Catalog Manager—Can add published products to the staging catalog of their child marketplaces. See Network Catalog Manager.

📝 Note: Contact your AppDirect technical representative for more information about these roles.