Payments

Every invoice with an amount due requires a payment. Payments can be collected via automated payment processing on the AppDirect platform (depending on configuration, some marketplaces automatically attempt automated payments when customers order a product while other marketplaces issue an unpaid invoice which requires customers to log on and manually initiate payment for the invoice via automated payment processing). You can also collect payments through off-platform billing and record them in the AppDirect platform.

Following are the payment statuses:

• Pending—An Automated Clearing House (ACH) payment was initiated but the financial institution has not yet confirmed the payment status, Successful or Failed. The financial institution typically confirms the payment status one to five business days after customers make payments.
• Successful—A manual payment was recorded or an automated payment was successfully processed, either at the time of purchase or after the invoice was sent to the customer.
• Failed—An automated credit card payment was attempted and failed because the payment processor denied it. This could be for several reasons, including an expired credit card, or insufficient credit. This status can also result from failed ACH payments.
• Gateway not available (N/A)—The payment gateway was not available when the automated payment was attempted.
• Off-platform Payment—A payment for the invoice was collected outside of the AppDirect platform (part of an off-platform billing process), and manually entered into AppDirect.

Learn more about payments by viewing the View payments and refunds topic.