View Purchases

📝 Note: The Purchase feature is in Early Availability status. Only AppDirect can enable it. Contact your AppDirect technical representative to request it.

Company and Billing Administrators can search for and view purchases on the Purchases listing page. When you click on a purchase, the Purchase details page opens and displays additional information.

📝 Note: On marketplaces that use the latest version of checkout, after a user completes a purchase, the purchase confirmation includes a direct link to the purchase details page. This enables them to navigate directly to that page to view all of the details related to their purchase. To help users determine which version of checkout they have, the latest version of checkout includes a cart (the earlier version does not).

Purchases list

All purchases (those completed by you and sales agents for you) appear on the Purchases listing page, which displays the following information:

• Order placed—Order completion date and system-assigned purchase identification number
• Customer—Your company name and the name of the contact from your company for this purchase
• Purchased by—A user from your company (Customer) or the sales agent who completed the purchase
• Total—Total amount invoiced at the time of purchase including tax
• Status
  • Completed—All items in the purchase are provisioned or fulfilled, or canceled
  • In progress—Some or all of the items in the purchase are still being provisioned or fulfilled

Purchase details page

The Purchase details page displays two types of details—Information about the entire purchase, and detailed information for each item in the purchase.

Purchase information panes (covering the entire purchase)—These panes includes the following information:

• Purchase ID—System-assigned purchase identification number
• Status
  • Completed—All items in the purchase have been provisioned or fulfilled, or canceled.
  • In progress—Some or all of the items in the purchase are still being provisioned or fulfilled.
• Purchase date
• Your company name
• Transaction type:
  • Self-serve checkout—A user from your company completed the purchase
  • Assisted sale—A sales agent completed the purchase on behalf of the customer
• Purchase totals:
  • Subtotal—Excludes tax
  • Tax
  • Total—Includes tax
• Payment information—Payment method and billing details used for the purchase

Item detail panes—The information displayed depends on whether the item is a digital product or a physical good. Details for individual items in the purchase are grouped by status. It can include any of the following details:

• Product name
• Status—Provisioning or fulfillment status. Possible statuses include:

Status	Description
Open	Provisioning or fulfillment of the item is underway.
Closed	The item was provisioned or fulfilled.
Canceled	The item was removed the purchase. The reason for cancellation is displayed.

• Charge details for each item:
  • Contract—Contract duration. If customized contract terms appear with a multiple, the total duration represents the contract term. For example:
    • 3 x 6 months—an 18-month contract
    • 2 x 2 years—a 4-year contract
  • Description—Charge description
  • Frequency—How often the charge is invoiced
  • Quantity—Number of units ordered
  • Unit price—Price for each unit
  • Total—Total charge (Quantity x Unit price) excluding tax
• Tracking URL
• Service type (type of shipping)
• Shipping status
• Fulfillment ID
• Reason for cancellation

To view and locate purchases

Go to the Purchases listing page at one of the following locations:

• Manage > Account > Billing > Purchases
• Account > Billing > Purchases

To view purchase details

1. Go to the Purchases listing page at one of the following locations:
   • Manage > Account > Billing > Purchases
   • Account > Billing > Purchases
2. Click a purchase in the Purchases table. The Purchase details page opens.