View purchases

All purchases (those completed by customers and sales agents) appear on the Purchases listing page (Go to Manage > Marketplace > Dashboard > BILLING | Purchases), which displays the following information:

• Order placed—Order completion date and system-assigned purchase identification number
• Customer—Customer company and user names
• Purchased by—Customer or sales agent who completed the purchase
• Status—The status for the entire purchase, including all digital and physical products within the purchase. The purchase status is dependent on the status of the items within the purchase (See View purchase details for more information). There are two purchase statuses:
  • In progress—At least one purchased item is in Open, Open–In progress, Open–Failed, or Open-Rejected status. There are outstanding tasks required to provision or fulfill those items.
  • Completed—All purchased items are in a Closed or Canceled status. All tasks required to deliver the items to the customer are complete.
• Total—Total amount invoiced at the time of purchase, including tax

You can use the date filters to list purchases for a specific date range. It is mandatory to specify both a from date and to date for the filters to work. You can also use the Search box to search for specific purchases. Search for a purchase ID, owner name, owner company name, buyer name, or buyer company name to retrieve related purchases.