Disqualify leads

Developers can disqualify leads that are assigned to them, to indicate that they are no longer viable leads. Disqualified leads remain visible on the Leads page but can neither be reactivated nor qualified again.

To disqualify a lead

1. Go to Manage > Billing & Distribution > Leads. The Leads page opens.
2. Click the row for the lead that you want to disqualify. The lead details page opens.
3. Click Manage > Disqualify. The Disqualify a Lead dialog appears.
4. Click Disqualify. The following occurs:
   • A message confirms that the lead is disqualified.
   • The status of the lead is Disqualified.
   • The Manage drop-down list options on the lead details page disappear because the lead is inactive.
   • The Edit buttons on the lead details page disappear because the lead is inactive.
   • The History section displays record of the disqualification.