Manual payment override for physical goods

^{Minor Upgrade}

In a previous release, we changed the default marketplace behavior to block fulfillment of physical goods when payment has not been received. This release adds a manual override of that restriction when payment is collected off-platform, for example through net terms or later invoicing. The invoice remains unpaid for later processing.

Prerequisites

• Marketplace Manager role

• Physical goods purchase with items in pending payment

  

UI updates

Purchase Details — For an unpaid hardware purchase with items in pending payment, Marketplace Managers see Override & Fulfill in the header. A confirmation dialog warns that the order is unpaid, describes the effect on AUTO and MANUAL items, and states that the action cannot be undone.

After override, items leave pending payment. AUTO (shipping-connector) items proceed to the fulfillment provider. MANUAL items require a separate fulfillment action. Invoice and payment status remain unpaid. Override & Fulfill cannot be used again in the same order.

After fulfillment, overridden orders show a Fulfilled without payment badge in the purchase header. For MANUAL orders, the badge appears when fulfillment completes.

📝 Note: This applies to hardware purchases across fulfillment integrations. Payment must still be recorded separately for finance reconciliation.

Feature enablement

This feature is enabled by default.

Setting enablement

No setting enablement is required.

Documentation

Documentation will be updated with the release.