Product selection flows
When a customer selects a product edition, the marketplace guides them to enter any additional information that the edition requires. Some products may take a few extra steps, while other products may take the customer directly to checkout. This depends on the marketplace settings, where in the process the customer has selected the edition, and how the product is set up.
The customer can select a product edition by clicking a button on different marketplace pages:
- Buy—This button appears in the main product profile banner.
- Add to Cart—This button must be enabled on the marketplace, for more information, see Configure checkout settings. When available, it may appear in three places: the main product profile banner, on edition cards in the product's Editions & Pricing tab, and on the product configuration page.
- Select—This button may appear on edition cards in the product's Editions & Pricing tab.
- Buy Now—This button may appear on the product's Editions & Pricing tab.
- Change—This link appears on product cards in the Cart.
The buttons that are available in a product profile depend on that product's setup:
- Whether the product is stackable: that is, whether customers are able to buy different editions or instances of it at the same time, or instead can only buy a single edition.
- Whether there are add-on products available for the product.
- Whether domain cross-selling is enabled for the product. For more information, see Sell domains.
The table below summarizes how the marketplace behaves when a customer clicks a button, depending on the page the customer starts from and the setup of the product they are purchasing.
Product setup | Buy | Add to Cart (product profile banner) | Select (edition card) | Add to Cart (edition card) | Buy Now (product configuration page) | Add to Cart (product configuration page) | Change link (in Cart) |
---|---|---|---|---|---|---|---|
Non-stackable no add-ons no cross-selling | Adds the default edition to the cart, and immediately redirects the customer to Checkout. | Adds the default edition to the cart. The user remains on the product profile page. | Not displayed. | Adds the selected edition to the cart. The customer remains on the product profile. If another edition was already selected, the customer can choose one of two options:
| Not displayed. (no configuration necessary) | Not displayed. (no configuration necessary) | Redirects the customer to the product Editions & Pricing tab. The customer can then change edition by clicking Add to Cart on the new edition. |
Non-stackable add-ons no cross-selling | Redirects the customer to the product configuration page, with the default edition pre-selected. | Not displayed. | Redirects the customer to the product configuration page, with the chosen edition pre-selected. If another edition was already selected, the customer can choose one of two options:
| Not displayed | Adds the selected edition to the cart and immediately redirects the customer to Checkout. | Adds the selected edition to the cart. The customer remains on the product configuration page. | Redirects the customer to the product configuration page. The customer can then Select the new edition and click Save. |
Non-stackable no add-ons cross-selling enabled | Redirects the customer to the product configuration page, with the default edition pre-selected. | Not displayed. | Redirects the customer to the product configuration page with the chosen edition pre-selected. | Not displayed. | Redirects the customer to a domain cross-selling page where they can select a domain. After selecting a domain or skipping this step, the customer is taken directly to checkout. | Redirects the customer to a domain cross-selling page where they can select a domain. After selecting a domain or skipping this step, the customer is returned to the product profile. | Redirects the customer to the product configuration page. The customer can then Select the new edition and click Save. |
Non-stackable add-ons cross-selling enabled | Redirects the customer to the product configuration page, with the default edition pre-selected. | Not displayed. | Redirects the customer to the product configuration page with the chosen edition pre-selected. | Not displayed. | Redirects the customer to a domain cross-selling page where they can select a domain. After selecting a domain or skipping this step, the customer is taken directly to checkout. | Redirects the customer to a domain cross-selling page where they can select a domain. After selecting a domain or skipping this step, the customer is returned to the product profile. | Redirects the customer to the product configuration page. The customer can then Select the new edition and click Save. |
Stackable no add-ons no cross-selling | Adds the default edition to the cart, and immediately redirects the customer to Checkout. | Adds the default edition to the cart. The customer remains on the product profile. | Not displayed. | Adds the selected edition to the cart. The customer remains on the product profile. If another edition is already selected, the customer can still add more editions to the cart. | Not displayed. (no configuration necessary) | Not displayed. (no configuration necessary) | Redirects the customer to the product Editions & Pricing tab. The customer can then change edition by clicking Add to Cart on the new edition. |
Stackable add-ons no cross-selling | Redirects the customer to the product configuration page, with the default edition pre-selected. | Not displayed. | Redirects the customer to the product configuration page, with the chosen edition pre-selected. If another edition is already selected, the customer can still add more editions to the cart. | Not displayed. | Adds the selected edition to the cart, and immediately redirects the customer to Checkout. | Adds the selected edition to the cart. The customer remains on the product configuration page. | Redirects the customer to the product configuration page. The customer can then Select the new edition and click Save. |
Stackable no add-ons cross-selling enabled | Redirects the customer to the product configuration page, with the default edition pre-selected. | Not displayed. | Redirects the customer to the product configuration page, with the chosen edition pre-selected. If another edition is already selected, the customer can still add more editions to the cart. | Not displayed. | Redirects the customer to a domain cross-selling page where they can select a domain. After selecting a domain or skipping this step, the customer is taken directly to checkout. | Redirects the customer to a domain cross-selling page where they can select a domain. After selecting a domain or skipping this step, the customer is returned to the product profile. | Redirects the customer to the product configuration page. The customer can then Select the new edition and click Save. |
Stackable add-ons cross-selling enabled | Redirects the customer to the product configuration page, with the default edition pre-selected. | Not displayed. | Redirects the customer to the product configuration page, with the chosen edition pre-selected. If another edition is already selected, the customer can still add more editions to the cart. | Not displayed. | Redirects the customer to a domain cross-selling page where they can select a domain. After selecting a domain or skipping this step, the customer is taken directly to checkout. | Redirects the customer to a domain cross-selling page where they can select a domain. After selecting a domain or skipping this step, the customer is returned to the product profile. | Redirects the customer to the product configuration page. The customer can then Select the new edition and click Save. |
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