Invoices

Invoices display the fees that are due for a subscription. Invoices are generated when the following events occur:

• End users purchase products.
• Recurring subscriptions become due for invoicing.

📝 Note: Invoices are not generated for free trials.

Invoice records appear in the Invoices tables from both the Users and Companies pages.

Invoices might not display all invoice lines. The marketplace might be configured to hide zero-amount invoice lines for products for which customers are prevented from making subscription changes and cancellations; instead, they need to contact sales agents. It is sometimes advantageous for you that customers cannot see zero-amount products on invoices, when you price subscription renewals for them.

To view an invoice

1. Go to Manage > Reseller > Home > Users. The Users page appears and displays all users you can sell to and buy on behalf of.
   Or,
   Go to Manage > Reseller > Home > Companies. The Companies page appears and displays all companies you can sell to and buy on behalf of.
2. Click on the user or company for which you want to view an invoice.
3. For User pages, In the Invoices table, select the invoice. The invoice page appears.
4. For Company pages, click the Billing tab and select an invoice from the invoice table.
5. (Optional) Click Download PDF to download a PDF of the invoice. If the Reseller has created their own invoice, the PDF will display with that template. If the reseller has not created their own template, the marketplace default template will be used for the PDF.

Invoice details

Section	Field	Description
Invoice	Invoice number and status	Status of the invoice, including paid, unpaid, void, pending payment, refund in progress
Details	User	Name of the user
	Company	Name of the company
	Invoice date	Date that the invoice is created
	Due date	Date by which the invoice must be paid before it becomes overdue or enters a grace period before it becomes overdue
	Invoice number	Unique system-assigned invoice number
	Invoice ID	Unique system-assigned invoice identifier
Summary	Description
	Unit price	Cost per unit
	Quantity	The number of units purchased
	Total	Total amount before tax
	Amount due	Total amount payable
Payment history	Payment ID	Unique system-assigned payment identifier
	Date	Payment date
	Payment method	The type of payment, such as off-platform, credit card
	Amount	Total amount paid
	Status	Payment status, such as pending, successful, or failed