Improvements to Product Management UI

To improve the support process, we have enhanced order and invoice views to include a product ID and a link to the product profile on the marketplace. This enhancement improves the visibility of the product ID, making it easier to identify and troubleshoot subscriptions directly within the system.

• Manage > Marketplace > BILLING | Invoices > invoice number

• Manage > Marketplace > BILLING | Orders > order ID

  

Customer visibility

The product ID and the link to the product profile are not visible on the customer-facing invoice, ensuring that the information remains internal for support use only.

Minor UI improvements have also been made to the catalog management UI to enhance visibility and readability.

Key benefits

• Improved troubleshooting efficiency: Internal teams can more easily identify products linked to subscriptions, reducing resolution time.
• Faster support response times: Support teams can quickly reference product details directly from the order or invoice view.
• Reduced reliance on external tools: This enhancement eliminates the need for manual cross-referencing of product names with product IDs, streamlining workflows.
• Enhanced auditability: With the ability to access product ID and profile information directly in internal views, auditing processes are more efficient and accurate.
• Improved user experience: Improved readability ensures that users can navigate and manage the catalog more efficiently and with greater ease.

Feature enablement

This feature is enabled by default and is available for everyone.

Setting enablement

This feature is enabled by default and is available for everyone.

Documentation

Documentation will be updated with the release.