Customer notification about failed events

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Vendors are notified when an integration event for one of their products fails with the Product Event Failure notification. This notification applies to subscription order, change, and cancellation events, as well as user assignment and unassignment events. See Integration events.

Marketplace Managers enable the Product Event Failure notification on the notifications page located at Manage > Marketplace > Settings > Custom UI | Notifications. Ensure the Email notification method is selected. See Create email template content.

Vendors fix endpoints for their product on the product dashboard page located at Manage > Billing and Distribution > Products > productName | Edit | Integration > Edit Integration. See Edit integration.

The email notification is always sent to the person who created the product. If the product is syndicated to a child marketplace, the email notification is sent to the person who created the product on the parent marketplace.

If the Product Event Failure notification is disabled at the parent marketplace level and enabled on the child marketplace, the email notification is still sent to the person who created the product on the parent marketplace.