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Fix metered usage errors

The Metered usage V2 REST API is referred to in this topic. See Metered usage V2.

Important: Metered usage v2 is currently in Early Availability status. Features in Early Availability status are only available in production to a limited number of customers based on fit with specific use cases. For more information about Early Availability status, see Product lifecycle phases. If you would like to use the product capabilities described here during the Early Availability phase, contact your AppDirect technical representative.

Metered usage event processing fails due to system or data errors. There are two ways you can check whether processing failed and why:

How you can fix failed event processing depends on whether it was caused by system or data errors.

💡 Tip: For IaaS billing, only AppDirect submits usage and manages related processing errors.

System errors​

System errors are typically caused by intermittent system failures during processing. You can attempt to process failed requests again. If they fail repeatedly, contact your AppDirect technical representative.

To fix failed processing due to system errors

  1. Go to Manage > Marketplace > Dashboard | BILLING | Metered Usage.
  2. Click a row for a usage request or request group that is in Failed status.
  3. If the tab is not already selected, click Failed.
  4. If there is more than one row, click the row for the request you want to review.
  5. Click the failed event.
  6. If the tab is not already selected, click System errors.
  7. Click Reprocess System Errors.

Data errors​

Event processing failures due to data errors occur when invalid event data is submitted. If the data was submitted with the Metered usage v2 API, you can correct the data and use the API to submit it again (see Metered usage v2).

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